Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key aspect involved in enhancing...
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key aspect involved in enhancing...
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid the lockdown, business organizations are facing a rise in...
With over 1.3 billion active users, WhatsApp has transformed global communication over the past few years. In addition to interacting with friends and family,...
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For every business that wants to thrive, good customer service is not just an option; but a mandatory way of life. Across the globe,...
With modern technology shaping the future of businesses, CRM Systems have become a common practice for every business and industry. Distribution companies aren’t an...
Talking about the customer service industry, we should know that customer engagement is not only a need; it’s a way of life. Your business...
When it comes to the customer service industry there is no such thing as being perfect. You might have your A-game when it...
I strongly believe that the phrase “The first impression is the last impression” must have been coined by a customer service employee which eventually...
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