Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key aspect involved in enhancing...
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid the lockdown, business organizations are facing a rise in...
Connect better with your Customers through Kapture-WhatsApp integration
With over 1.3 billion active users, WhatsApp has transformed global communication over the past few years. In addition to interacting with friends and family,...
What Customers will look Forward to in 2020?
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Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service is not just an option; but a mandatory way of life. Across the globe,...
How Distribution Management Software Will Give You Advantage Over Others
With modern technology shaping the future of businesses, CRM Systems have become a common practice for every business and industry. Distribution companies aren’t an...
Why is CRM Vital to Maximize Customer Engagement?
Talking about the customer service industry, we should know that customer engagement is not only a need; it’s a way of life. Your business...
Tips To Deal With Customer Complaints Effectively
When it comes to the customer service industry there is no such thing as being perfect. You might have your A-game when it...
Top 5 Factors that shape Customer Satisfaction
I strongly believe that the phrase “The first impression is the last impression” must have been coined by a customer service employee which eventually...
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