Kapture CRM introduces a new feature that helps powers disposition of field tickets based on situations like availability of spare parts, unavailable customers, internal adjustments that don’t need spares and rescheduled visits.
Field service agents now have access to multiple ticket disposition options with the Mobile CRM.
Each option has a specific disposition workflow.
In case a field agent arrives at the customer location to find that they are unavailable, they can choose the door closed option.
In such a case, all the agent needs to do is take a picture of the customer’s door and add it to the Mobile CRM.
In case a customer feels the price of the spare parts is too high and decides not to invest in it, the field agent can choose the customer disapproved option.
In this case, a service fee will be charged and the field agent can log the payment into the ticket.
When spare parts are not available, the agent can choose the “spare parts not available option”.
They can also set up a follow-up date to get reminders on the same.
When a service evaluation of a service request is completed, agents can choose the ‘Job done’ option.
Once they do this – they get an option on the service parts listed for the product along with prices for the same.
Field service request ought to be attended to at the earliest. Customer happiness ratings – are deeply intertwined with a company’s customer relationship policy. Kapture CRM for service centres, help companies build long term goodwill in the hearts of customers, with a ticketing module that seamlessly connects your business to customers across every platform.