YouTube Integration

Introducing YouTube Integration with Kapture

With 845 million monthly active users, Youtube is one of the most popular platforms in the world. As YouTube continues to soar, the opportunity for businesses is getting bigger. YouTube is now enabling businesses to integrate through its API so the businesses can make the most out of it.

This integration allows you to send information from YouTube to Kapture and ensures everything is available on a unified platform and also builds your community to manage comments on YouTube. This seamless integration not only just creates tickets but also does so much more.

No Code Integration

Kapture YouTube integration requires no coding and because the interface is easy to navigate; you can configure your YouTube channel on your own.

In order to integrate your YouTube channel, all you need to do is provide channel-related information. Go to the Configuration tab and select YouTube Configuration.

API Configuration with Kapture

Fill in all the required information like channel name, channel ID that can directly be fetched from the YouTube channel (listed under YouTube Account>channel ID). Please select Queue as YouTube.

YouTube configuration with Kapture

Please select Folder as YouTube and that’s it. You have successfully configured the YouTube channel.

After the configuration, the comments on your YouTube channel will start converting into tickets. Those YouTube comments turned tickets can directly be viewed from your unified inbox.

YouTube comment management

Click Through Support

YouTube has the tendency to accommodate a surge of comments in real-time. To ensure you don’t miss out on managing YouTube comments or mentions, a link to your YouTube video is integrated with each ticket. This way you’ll see each YouTube comment with time specification. Once you click on the link, it will lead you to the location of the exact video frame the user commented on, which gives you more insights into the video content and exact frame which got the most inquiries.

YouTube comment management

Turn Ticket Responses into YouTube Comments

Once you start responding to the tickets directly from Kapture, it will automatically copy the responses as YouTube comments by the name of your channel ensuring every ticket is responded to.

Turn Ticket Responses into YouTube Comments

Multichannel Support

This powerful integration can be linked with multiple YouTube channels at a time, ensuring all your channels are properly connected on Kapture.

Up to 100 Tickets 

With Kapture CRM, convert 100 YouTube comments into tickets with ease so that you are always connected.

Experience It Yourself 

We, at Kapture, always try to ensure that you have the best experience using Kapture while you focus on building delightful customer experiences. Talk to our product squad to see this integration live in action.


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