Let customers reach out to you through their preferred channel. Phone, chat, email, social media or mobile app, Kapture brings it all together.
Right from creating a service ticket, keeping customers updated about task progress, to collecting customer feedback post a service task, Kapture handles it all.
Assign tasks to your field reps, track their location, close tickets and complete reports within minutes, with Kapture’s mobile app.
Our account managers help you get started, so you can deploy and deliver a seamless customer experience in no time.
You can integrate all your internal platforms with Kapture, using APIs and SDKs, to facilitate efficiency across teams.
Be it product support or customer success, our experts are here to help clear all the hurdles at every step of your journey.
We chose Kapture CRM after evaluating multiple platforms that would best suit our needs. We needed one common platform for our sales, reservations, and customer support functions. Implementing Kapture has made a huge difference to our services.
We are extremely impressed with Kapture team’s quick response time and the product’s robust functionality. We received uncompromised quality work and reliable customer support.
We have 320+ authorised service centres in India, where all our customers can easily reach out for any kind of service or warrant claims. Kapture helped us keep track of all these orders on a single dashboard and made them easily accessible to our service engineers across locations in real-time
Kapture has been with us for a few years now, and even today, when we ask for any number of custom reports according to our present requirements, they do not refuse help; and the support provided by them has helped us to gradually grow as a brand and it has also been helping us improve our customer relationships which has led to customer retention