CRM Software for Hospitality: How hospitality business can beat Airbnb model

The hospitality industry has always been accommodating changes’ in the way of doing business. But in the recent years, it has been a complete change-over. With the entry of industry-changing services such as ‘Airbnb’, the hospitality service providers have been forced to re-evaluate their mode of operandi. The ‘Airbnb’ alone caters to around 150 million users who can browse and choose from any one of the 4 million verified Airbnb listings. In order to survive…

19

Feb 2018

By JayakrishnanOthersLeave a comment

How To Maximize E-Commerce Customer Service

In the past few years, we have witnessed an unprecedented rise in adoption of mobile in e-commerce transactions, customer service and businesses. In fact, a survey by Gartner found that about 89% of the businesses plan to compete primarily on the basis of their customer experience. Many consumers decide whether they will engage in business with a company based on the quality of its mobile CX. A mobile customer experience with easily accessible features, resources…

15

Feb 2018

By ArchitCustomer ServiceLeave a comment

Feedback management for a hospitality business – Customer feedback software

Any hotelier worth his salt will know the importance of providing superior customer service. It naturally follows that he/she would also focus on measuring the consequence of their service – good or bad – in the form of reviews and feedback. Having said that, for any hotelier to take concrete steps to improve service quality, crystal clear customer feedback is essential, as ambivalent, unclear suggestions are of no use. This is because, the data they…

29

Jan 2018

By ArchitCustomer ServiceLeave a comment

Old Sales Tools To Bid Goodbye This Year

Most of the people belonging to the baby boomer and generation X demographics would be right at home using Rolodexes, spreadsheets and a host of other tools for sales purposes. At the time, they were adequate in helping one perform sales effectively and efficiently. But in the present times, the same tools would appear prehistoric. Gone are the days when a salesperson used things like an appointment book or post-its for work. That old phone…

11

Jan 2018

By ArchitSalesLeave a comment

Know how to get repeat bookings to your hotel

Imagine this: You have to travel to another city on short notice on a work-related tour. Since your company was unable to arrange for your accommodation at the last minute, you decide to handle it yourself. You browse through a few hotels on your mobile phone and see a couple of options that fit your bill. You then decide to book online, but before that, you have some questions regarding their payment options and facilities….

18

Dec 2017

By ArchitOthersLeave a comment

Calendar: The most underrated application

Are you tried of the endless game of catching up? Well, we’ve all been there! Spending our much needed weekends at office staring at the computer. Hoping that we could magically consolidate the entire week’s work in a day or two. Falling behind the schedule by pushing ourselves to be more productive. Or maybe just trying to earn extra money by taking up additional work load. There are plenty of scenarios where we try our…

01

Dec 2017

By VidyaProductivityLeave a comment

How the right investment can fuel digital transformation

Your customers are online. Are you online? In the digital era, when everybody is online the question arises if you have a concrete presence in the digital space. Whether you are taking enough and right kind of measures to break the clutter and stand out in the chaotic world. The digital platform provides umpteen number of opportunities to showcase your presence and build a successful business profile for your brand. But, the other side of…

29

Nov 2017

By VidyaOthersLeave a comment

Awaken the Media Force with Kapture CRM [Infographic]

Media agencies are now rising and taking businesses to new horizons. But, when several agencies are jumping to hyperspace and doing a kickass marketing others are falling prey to unorganized campaigns. So, how to gear-up your media agencies? Kapture CRM can help you streamline and strategize your media plans without breaking’ a sweat. Let’s see how exactly Kapture CRM awakes the force within media agencies.

27

Nov 2017

By BhawnaInfographicsLeave a comment

On The Cusp Of New Year: CRM Trends To Watch Out For

Today’s businesses are growing faster and are being held more accountable for their actions and performance than ever before, thanks to increased competition and customer expectations, which are by-products of an online, mobile-centric economy. A solid customer experience at every touchpoint has become essential. Jargons like automation, Artificial Intelligence (AI), Big Data, analytics etc. will soon become indispensable terms in the world of CRM, and the process is already underway. CRM has indeed come a…

22

Nov 2017

By ArchitProductivityLeave a comment

Create better content by understanding your customers better

Content marketing is the one word that marketers all across the globe fear most. Actually, it’s producing impeccable content that makes their minds tick. While it is not rocket science, there are just a handful of businesses that do it right. Creating an eye-catching piece of content is mostly a choice. You can put in the much needed time and efforts required and build a prosperous brand or take the road most traveled: poor content…

20

Nov 2017

By SakshiMarketingLeave a comment

crm software

CRM Software for Hospitality: How hospitality business can beat Airbnb model

How To Maximize E-Commerce Customer Service

Feedback management for a hospitality business – Customer feedback software

Old Sales Tools To Bid Goodbye This Year

Know how to get repeat bookings to your hotel

Calendar: The most underrated application

How the right investment can fuel digital transformation

Awaken the Media Force with Kapture CRM [Infographic]

LET'S HAVE A CONVERSATION