6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
As you look at your goals for 2020, you find yourself standing at the gates of a new decade. Customers now expect companies to...
Challenges with your CRM could come in the way of fulfilling your enterprise goals. Switching from a one-size-fits-all to a customized CRM solution will...
Kapture CRM is helping businesses scale up since its inception. Kapture has achieved a lot over the years and this infographic has all the...
Every day multiple support teams deal with innumerable tickets. Many tickets remain unresolved/unviewed/pending. Kapture’s Quality analysis ensures the quality of the tickets that are...
A Service CRM is your ticket to providing high-quality customer service to clients from start to finish. Find out how a Service CRM is...
Travel Businesses absolutely need a CRM to work with since the Travel Industry is large and continuously flourishing, A CRM Software for the Travel...
Social Media Platforms have had a major role to play in reshaping the CRM over the years. As such, Social Media Integration is imperative...
About the Single-View Dashboard: A Single-View CRM Dashboard provides a brief but optimized glimpse into decisive performance metrics. In just a glance, you...
Understanding the customer types is one of the survival skills needed to succeed in the sales industry. The art of selling in the B2B...
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