6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
CRM Trends 2020 – Top Predictions for the decade ahead
As you look at your goals for 2020, you find yourself standing at the gates of a new decade. Customers now expect companies to...
Counter CRM Challenges with a Custom Solution
Challenges with your CRM could come in the way of fulfilling your enterprise goals. Switching from a one-size-fits-all to a customized CRM solution will...
Kapture – Making a Mark in the CRM Space [Infographic]
Kapture CRM is helping businesses scale up since its inception. Kapture has achieved a lot over the years and this infographic has all the...
Kapture CRM Rolls Out a New Feature to Check the Quality of Your Tickets
Every day multiple support teams deal with innumerable tickets. Many tickets remain unresolved/unviewed/pending. Kapture’s Quality analysis ensures the quality of the tickets that are...
Rise to Peak with Unbeatable Customer Service [Infographic]
A Service CRM is your ticket to providing high-quality customer service to clients from start to finish. Find out how a Service CRM is...
Retain Loyal Travellers with Kapture’s Travel CRM [Infographic]
Travel Businesses absolutely need a CRM to work with since the Travel Industry is large and continuously flourishing, A CRM Software for the Travel...
The Influence of Social Media on CRM [Infographic]
Social Media Platforms have had a major role to play in reshaping the CRM over the years. As such, Social Media Integration is imperative...
The Executive Guide to Understanding the Single-View Dashboard
About the Single-View Dashboard: A Single-View CRM Dashboard provides a brief but optimized glimpse into decisive performance metrics. In just a glance, you...
Types of Customers and How to Help Them
Understanding the customer types is one of the survival skills needed to succeed in the sales industry. The art of selling in the B2B...
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