6 Insightful ways hospitality business could be geared to beat Airbnb model

6 Insightful ways hospitality business could be geared to beat Airbnb model

The hospitality industry has always been accommodating changes’ in the way of doing business. But in the recent years, it has been a complete change-over. With the entry of industry-changing services such as ‘Airbnb’, the hospitality service providers have been forced to re-evaluate their mode of operandi. The ‘Airbnb’ alone caters to around 150 million users who can browse and choose from any one of the 4 million verified Airbnb listings. In order to survive…

How To Maximize E-Commerce Customer Service

How To Maximize E-Commerce Customer Service

In the past few years, we have witnessed an unprecedented rise in adoption of mobile in e-commerce transactions, customer service and businesses. In fact, a survey by Gartner found that about 89% of the businesses plan to compete primarily on the basis of their customer experience. Many consumers decide whether they will engage in business with a company based on the quality of its mobile CX. A mobile customer experience with easily accessible features, resources…

How Hotels Can Harness Customer Feedback To Improve Their Business

How Hotels Can Harness Customer Feedback To Improve Their Business

Any hotelier worth his salt will know the importance of providing superior customer service. It naturally follows that he/she would also focus on measuring the consequence of their service – good or bad – in the form of reviews and feedback. Having said that, for any hotelier to take concrete steps to improve service quality, crystal clear customer feedback is essential, as ambivalent, unclear suggestions are of no use. This is because, the data they…

Old Sales Tools To Bid Goodbye This Year

Old Sales Tools To Bid Goodbye This Year

Most of the people belonging to the baby boomer and generation X demographics would be right at home using Rolodexes, spreadsheets and a host of other tools for sales purposes. At the time, they were adequate in helping one perform sales effectively and efficiently. But in the present times, the same tools would appear prehistoric. Gone are the days when a salesperson used things like an appointment book or post-its for work. That old phone…

What does QuickBooks Integration with CRM mean for your business

What does QuickBooks Integration with CRM mean for your business

It is a known fact that CRM softwares are popular business tools as they collect and organize data effectively from various channels and present it in a single unified view. Pairing a CRM system with accounting software can further help improve the efficiency of your business by helping it work towards a steady cash flow. QuickBooks is a smart invoicing software that eases the accounting and cash management facilities for small and midsize businesses. It…

Know how to get repeat bookings to your hotel

Know how to get repeat bookings to your hotel

Imagine this: You have to travel to another city on short notice on a work-related tour. Since your company was unable to arrange for your accommodation at the last minute, you decide to handle it yourself. You browse through a few hotels on your mobile phone and see a couple of options that fit your bill. You then decide to book online, but before that, you have some questions regarding their payment options and facilities….

Calendar: The most underrated application

Calendar: The most underrated application

Are you tried of the endless game of catching up? Well, we’ve all been there! Spending our much needed weekends at office staring at the computer. Hoping that we could magically consolidate the entire week’s work in a day or two. Falling behind the schedule by pushing ourselves to be more productive. Or maybe just trying to earn extra money by taking up additional work load. There are plenty of scenarios where we try our…

How proper investment can fuel digital transformation?

How proper investment can fuel digital transformation?

Your customers are online. Are you online? In the digital era, when everybody is online the question arises if you have a concrete presence in the digital space. Whether you are taking enough and right kind of measures to break the clutter and stand out in the chaotic world. The digital platform provides umpteen number of opportunities to showcase your presence and build a successful business profile for your brand. But, the other side of…

Awaken the Media Force with Kapture CRM [Infographic]

Awaken the Media Force with Kapture CRM [Infographic]

Media agencies are now rising and taking businesses to new horizons. But, when several agencies are jumping to hyperspace and doing a kickass marketing others are falling prey to unorganized campaigns. So, how to gear-up your media agencies? Kapture CRM can help you streamline and strategize your media plans without breakin’ a sweat. Let’s see how exactly Kapture CRM awakes the force within media agencies.

On The Cusp Of New Year: CRM Trends To Watch Out For

On The Cusp Of New Year: CRM Trends To Watch Out For

Today’s businesses are growing faster and are being held more accountable for their actions and performance than ever before, thanks to increased competition and customer expectations, which are by-products of an online, mobile-centric economy. A solid customer experience at every touchpoint has become essential. Jargons like automation, Artificial Intelligence (AI), Big Data, analytics etc. will soon become indispensable terms in the world of CRM, and the process is already underway. CRM has indeed come a…

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