Kapture CRM Rolls Out a New Feature to Check the Quality of Your Tickets

Kapture CRM Rolls Out a New Feature to Check the Quality of Your Tickets

Every day multiple support teams deal with innumerable tickets. Many tickets remain unresolved/unviewed/pending. Kapture’s Quality analysis ensures the quality of the tickets that are bei0ng generated in a large volume from the CRM software. This also helps you view the performance of your individual agents on the Ticket Management system. You can see detailed reports on their performance on a weekly, monthly, and yearly basis. The parameters of this quality can be configured based on…

The Executive Guide to Understanding the Single-View Dashboard

The Executive Guide to Understanding the Single-View Dashboard

About the Single-View Dashboard:   A Single-View CRM Dashboard provides a brief but optimized glimpse into decisive performance metrics. In just a glance, you get a complete picture of everything that’s transpiring within each Business function of your Organisation. Benefits of the Single-View Dashboard: Conserve Time, Resource, and Manual Hours spent in Information Access Providing Admin Access to several users from the SVD Eliminate Multiple Tabs Single-View Dashboard for CXO’s: When you’re the decision maker…

7 Tips For Successful Adaptation Of CRM Software Solution

7 Tips For Successful Adaptation Of CRM Software Solution

Undoubtedly, CRM is an invaluable tool that can streamline the various business processes. But the challenge lies in getting employees to embrace the change and accept the new application and unfamiliar processes.  There are many things you can do to motivate your employees to use the CRM software the way it is intended, so it can serve as an effective tool for your business. Here are our seven tips: 1. What’s in it for them…

Why CRM Is Sacrosanct For Banking Sector?

Why CRM Is Sacrosanct For Banking Sector?

As in any service-based industry such as marketing, logistics etc., CRM software is an essential management tool for the banking sector. An effective CRM requires a strong coordination between the IT and marketing departments and enhances the performance of the banking industry across different parameters such as customer acquisition, lead conversion and customer retention. Today, CRM is much more than a mere technological implementation. It is a business strategy that helps identify and target a…

Your financial ERP is GST ready, is your CRM?

Your financial ERP is GST ready, is your CRM?

The financial backend of your business is getting remodeled by GST implementation and the revamp has begun. From Small businesses to MNCs, all the indirect taxation structures are changing and so is the technical backend supporting this structure. With all ERPs releasing their GST-ready version, it is time to question what should you look for in the new ERP and another important question: ‘Is your CRM too ready for GST?’ What changes are required on…

What are the brownie points of having Kapture as your CRM?

What are the brownie points of having Kapture as your CRM?

Customer data management is an integral part of building a business and also a relationship with the customers. So what does Kapture as a CRM offer to you that the other CRMs can’t? Let us show you the brownie points of having Kapture as your CRM and how we can help you better than others CRM’s can Analytics: Do you need to make a presentation to evaluate your company’s performance? No worries because we have…

Five Pre-Sales Processes That You Can Instantly Automate With CRM

Five Pre-Sales Processes That You Can Instantly Automate With CRM

Nothing could be as understated but critically important as various Pre-sales management processes. Usually, the pre-sales activities are considered a normal but not the deciding part of the sales outcome. As a result, they are handled much less diligently and adeptly than other sales activities. But research organizations such as hbr.org, has repeatedly stressed on the significance of quality pre-sales processes at determining the final sales outcome. It can also dramatically increase the relative conversion…

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