Times are unusual in today’s world and due to this,…

The gallop of technology has been nothing but extremely beneficial…

 With every passing year, the need to develop a more…

Digital transformation has brought with it new technologies, features, and…

Social media channels have become an inevitable part of our…

With digital transformation, data has become an integral part of…

This is the official season where festive merchandise hits almost…

With the advent of multiple social media platforms, e-commerce is…

The gallop of digital technology has turned E-commerce into a…

The new wave of the internet and advanced digital technologies…

Customer satisfaction and experience are two primary factors that drive…

CRM or Customer Relationship Management is not merely a buzzword…

Customers are the key factor for any customer-centric enterprise to…

Customers looking to make travel bookings prefer ‘all-in-one-place’ platforms for…

Gone are the days when customers would have to wait…

The widespread outbreak of the pandemic affected almost all sectors…

 It’s no secret that better customer service helps in increasing…

Meeting customer expectations and systemized customer support are some of…

Customer loyalty is one of the key factors that help…

  Despite putting tremendous effort and time into products and…

The quickest way for call centre managers to inject their…

A study recently found that 50% of customers decided to…

Companies across several industries have been increasingly teaming up with…

Kapture CRM introduces a new element to its chat module.…

Businesses in pharma industries largely have multiple clientele to serve.…

The outbreak of coronavirus has changed the dynamics of business…

With over 1.3 billion active users, WhatsApp has transformed global…

In light of the global outbreak of Coronavirus, many businesses…

As consumers, we have access to multiple channels and platforms…

93% of customers are likely to re-purchase with companies that…

A Customer Relationship Management (CRM) software or a helpdesk helps…

As you look at your goals for 2020, you find…

Field service automation has become a representative part of a…

With technology revolutionizing the customer relationships, we’ve come to notice…

Having a self-service portal can allow your customers to complete…

“I have never worked a day in my life without…

A study by Forrester found that 80% of customers across…

A support agent may need to be well versed in…

Are you a business owner? Do you worry about how…

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