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Times are unusual in today’s world and due to this,…

Cloud Computing in Customer Support – Everything You Need To Know
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Harness the Benefits of Content Intelligence To Enhance Customer Experience
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The Role of Emotional Intelligence in Enhancing Customer Experience
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Improving CX by Harnessing Customer Interactions on Social Media Platforms
Social media channels have become an inevitable part of our…

Leverage the Power of a Customer Database to Enhance Your Relationships With Repeat Buyers
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Turn the Hot Holiday Rush Into Profitable Sales With Seamless Customer Support
This is the official season where festive merchandise hits almost…

Kapture CRM WooCommerce Integration
With the advent of multiple social media platforms, e-commerce is…

4 Email Strategies to Reduce Cart Abandonment and Improve Conversions
The gallop of digital technology has turned E-commerce into a…

Manage International Employees Effectively With a SaaS CRM
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Leveraging a CRM to Analyze Customer Behavior Patterns and Forecast Revenue
Customer satisfaction and experience are two primary factors that drive…

Everything You Need to Know About Migrating to Kapture CRM
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The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to…

The Importance of API Integrations in the Travel Sector
Customers looking to make travel bookings prefer ‘all-in-one-place’ platforms for…

Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait…

Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors…

Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing…

The Important Role Played by CRM in the Digital Transformation of the BFSI Sector
Meeting customer expectations and systemized customer support are some of…

Growing Use of a CRM Solution in Increasing Customer Loyalty and Retention
Customer loyalty is one of the key factors that help…

How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and…

6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their…

How to maintain customer relationships when working remotely
A study recently found that 50% of customers decided to…

Leverage customer input for an efficient product development strategy
Companies across several industries have been increasingly teaming up with…

Redefining Customer Support with AI driven Chat Automation
Kapture CRM introduces a new element to its chat module.…

Scale your pharmaceutical business with Kapture CRM
Businesses in pharma industries largely have multiple clientele to serve.…

Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business…

Connect better with your Customers through Kapture-WhatsApp integration
With over 1.3 billion active users, WhatsApp has transformed global…

Efficiently move your Customer Support Operations to a Work from Home Set up
In light of the global outbreak of Coronavirus, many businesses…

Why Omni-channel Support Is Key to Delivering the Best Customer Service
As consumers, we have access to multiple channels and platforms…

12 Commandments of a Help desk Management System
93% of customers are likely to re-purchase with companies that…

5 Innovative Features of Helpdesk Software That You Need in 2020
A Customer Relationship Management (CRM) software or a helpdesk helps…

CRM Trends 2020 – Top Predictions for the decade ahead
As you look at your goals for 2020, you find…

What Field Service Automation Offers in terms of Efficiency
Field service automation has become a representative part of a…

5 live chat tips that can help boost your business
With technology revolutionizing the customer relationships, we’ve come to notice…

Self-Service Tool to Improve your Customer Support Operations
Having a self-service portal can allow your customers to complete…

Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without…

The Importance of Self Service in the Digital Age
A study by Forrester found that 80% of customers across…

Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in…

Reasons to Embrace AI to Maximize Sales
Are you a business owner? Do you worry about how…

Latest Posts
Back to the Office? Here Are 5 Tools That Can Help You Manage Work From the Office Without Hampering the Productivity
Times are unusual in today’s world and due to this, it is very…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across…
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized…
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet…
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