Sail through your customer queries with ease through Kapture’s powerful ticketing dashboard. Manage a large number of tickets across multiple channels by integrating all communication channels at one place, all simplified with Kapture’s seamless integration.
Dispose your generated call tickets from Kapture account and your 3rd party account within one go. Kapture automatically pushes all the data to your integrated account which disposes the generated query from both ends.
Know your customers before you start a conversation. View your consumers’ past interaction, history, their preferences, and much more through Kapture’s smart ticketing software. This helps you know your customers resulting in more engaging and meaningful conversations.
Track the progress of your tickets right from the moment it is generated. Instantly know if an individual ticket is pending, assigned or resolved.
Easily reassign enquires if required and ensure that the conversation flow is never interrupted. Auto-assign complex queries to team experts through smart filters. For instance, tickets that contain keywords like ‘not working’ can be automatically assigned to service team experts. Auto-assigning the tickets will ensure a faster ticket resolution.
Add a cherishable experience to your customer conversations. Automatically convert your customer queries into tickets and keep your customer base organized with the relevant information accessible anytime.
Kapture’s ticketing system enables you to set automated responses to common queries. Set pre-defined templates as your response templates and focus on what’s important while ensuring that your other customers don’t go unattended.
Set response time and create different levels of escalations via escalation matrix. When a ticket is generated and not attended in the specified time, then the matter will be automatically escalated according to the matrix. This will help and ensure that no ticket is unattended.