Sail Safe with Cruise Management Software & Systems

Get Aboard the Perfect Cruise Booking Engine Software

Booking Engine

Manage multiple bookings through single log in easily manage inventory levels, fare codes, taxes, and channel partners through one dashboard custom made for cruise industry.

booking engine
Lead Sources

Get an overview of all your booking sources and the revenue generated by them. Optimize your key performance drivers & map your customer's booking journey.

Website

Map all your leads from the website based on the advertising campaigns, offers and several other sources like website forms, chat enquiries, Facebook, Twitter, etc.

Chat

Our real-time chat feature with CRM integration will ensure that no enquiries are missed out and conversions happen quickly.

OTA

Easily integrate all your online travel agents and manage rates, inventory centrally through our rich API.

Channel Partners

We help you manage multiple channel partners from a single interface. Offer them custom rates, allocate inventory, revenue channelization, and do a lot more.

 leadsource
Rate Card & Fare Code Management

Attach custom rate cards to individual travel agents & inventory distributors

  • Automatically assign rate cards and fare codes to channel partners/travel portals.
  • Set tax rates, discount limits and payment schedules.
  • Deliver the same in desired templates with brand letter heads as per the cruise guidelines.
  • Integrate payment gateway links for one-click payments and download payment receipts.
  • Through the power of AI, manage FARES across quickly, take informed decision where to add or discount price. We use market data to analyze and help you take optimal pricing decision.
  • Enable/Disable fare codes on a dashboard, assign them across, and allow date range.
Reservation Management

Integrate your multiple sources of bookings to one inbox, stay updated with each guest conversation for a hassle-free reservation and support system.

  • Stay on the top of all queries.
  • Reduce the time taken for each employee to close cases.
  • Automatic synchronization of all booking portals.
  • Automatic synchronization of calendar.
  • Occupancy calendar.
  • Create consistent experience for your guests for better retention.
Dynamic Pricing

Enable dynamic pricing to maximize revenue optimization. Profile your guests as per their purchase history and stay-details to provide them offers. Manage your revenue based on the past data and forecast your current occupancy level.

dynamic pricing
API’s and Third Party Portal Integration

Kapture’s rich ready-to-use API’s enable you to integrate with multiple cruise booking portals. This ensures quicker implementation of cruise management software for you. Manage multiple booking requests from multiple sources and serve them efficiently.

Sales Management

Manage corporate sales with the cruise sales management solution. You can also handle channel partners, quotes, discounts and daily plans through mobile and desktop both. Mobile app assists sales teams to provide real time updates and send quotes and group deals on the move. Monitor your pipeline and stay updated about cabin occupancy.

sales management dashboard
Enquiry Management

Align all enquiries from multiple platforms onto a single user friendly dashboard. Get to know the source as well as their status to instantly assign and resolve queries.

  • Integrate multiple enquiry sources all at once
  • Offline Media, Phone, Website, Email, OTA’s, Social Media
  • Detailed enquiry page for each enquiry
  • Assign enquiries to cruise line team
  • Create a follow up action
  • Predefined templates for instant replies
  • Track progress of each enquiry
  • Dig deep inside to get a historical view of each enquiry
  • Sales forecasting tool
enquiry management
Sales Actions

Easily get a bird’s eye view of the sales activity and get automated updates regarding your next sales action so you can seamlessly close the sales deal.

  • Gives an excellent single point view of queries
  • Set alerts and reminders for follow ups
  • View entire transaction history to classify your leads
  • Customize your sales pitches with more data about the lead
  • Label each guests based on type and priority and pitch them accordingly
  • Assign elite cruise team to VIP guests
  • Set meet36pxing patterns and custom rate plans against each guests and assign tasks for the guest care team
  • Manage multiple call center teams on a single platform
sales actions
Channel Manager
  • Collaborate with tool operators
  • Multiple OTA configuration
  • Prevent double bookings
  • Manage, update, and modify plans through a single platform for all your channel partners
  • Automatically update inventory across all channels in real time
  • Manage all 3rd Party transactions, credit, debit notes, payment cycle, etc.
  • Third party portal integrations
channel manager
Payment & Collection

Automate all collection tasks so your cruise staff can focus on more important financial reports. Effortlessly send payment gateway links to potential prospects and flawlessly manage multiple payment orders based on customer segments.

  • Keep track of all payments made for the cruise
  • Create payment schedules
  • Send payment follow ups and reminders automatically
  • Set payment credit limits to individual guests
  • Integrate with any accounting software with API capabilities
Customer Support

Simplify your cruise line operations by effectively streamlining guest management processes with our uniquely designed and well-tailored support CRM. You can easily get ready for a smooth sailing even during restless tides. Kapture’s support CRM does an extraordinary job of handling customer details, enquiries, historical data, feedback, and complain. Its functionalities allows you to add customer contact details for future references.

customer support dashboard
Customer 360 View

Fantastic Omni-channel support for websites, booking portals, live chat, call center.

Know everything about your customer even before you speak to them as our customer 360 window shows you the entire record of guest’s interaction, whether it’s a call, chat, email or even a social media channel. View their past cruise history and preferences on a single dashboard.

customer 360 view
Guest Management

Manage guest relations by assigning elite cruise team to VIP guests, allocating custom rate plans, based on their spending habits and by auto delivering souvenirs during birthdays or anniversaries. Flexibility of up selling add-ons to their package.

guest management
Interaction Management

All emails/calls/chats received from customers are automatically assigned based on the priority tickets for faster query resolution. The interactions are easily visible in a single dashboard which provides a greater business transparency and accountability. Agents can view them in one single-click and resolve them quickly. It opens the door to easy booking confirmations and cancelations.

Multiple email addresses from various affiliates or subsidiaries are segregated into a single inbox for easy handling of queries. Cruise line team can see all emails from multiple departments but can configure in such a way that only administration assistants are able to edit, modify or view it.

interaction management
SLAs and Escalations

Monitor Key SLA's, agent productivity, call, chat, email, social media ticket status through a single dashboard. Analyze key issues & escalations quickly and have custom workflows created to deal with them. Internally collaborate with multiple departments to resolve multiple tickets faster & enhance customer service.

slas and escalation
Feedback Management

Allow guests to send feedback and complaints through multiple feedback channels such as call center, chats, websites, and 3rd party social media sites. Have all customer interaction at your fingertips and easily open, assign, resolve and close tickets.

feedback
Knowledge Base

Upload all work flow information, frequently asked questions, product details neatly tagged in our Knowledge Base. Give quicker resolutions by referring to the archived information.

faq
Business Intelligence

Optimize your decisions by using system's intelligence to forecast demand, cabin occupancy levels, pricing matrix based on historical data and market driven changes. Understand when to discount or which package to promote more with the help of technology.

business intelligence
Cutting Edge Analytics

As the system integrates with multiple channels of bookings, customer interaction touch points, booking API's and marketing channels. It provides analytics on multiple functions of your business like Marketing campaign performance, revenue analysis, Call center productivity and more.

cutting edge analystics
Report Engine

Get over 500+ graphical reports just by clicking on the desired parameters.

report engine
Advanced Fare & Rate Management

The smart AI enabled business intelligence technology performs complex operations for predictive analysis. The smart system predicts customers’ future transactions based on the previous booking data. It also helps in predicting the offers/discounts that can help accelerate sales. All the information is stored and updated on a real-time basis to perform complex financial analysis along with analyzing ROIs.

advanced fare and rate management