Capture the Market with CRM Software
for FMCG Industry

Inventory Management Software for Customers and Smooth Sailing for the Field Agents

CRM for FMCG

Manage your extensive and dense distribution system, orders, inventory and payments all through one platform.

Your products on cloud
Product Catalog

Create a detailed multi-level product catalog with SKUs, enriched media library, product descriptions and instructions.

Remote Access

Allow your field reps to access the product catalog remotely and dig into relevant product information when required on field.

Offers & Updates

Send instant mobile notifications to distributors & retailers about ongoing promotions, exclusive offers and schemes etc. Keep your field force equipped with the latest product information to attract new orders.

your products
Your distributor – retailer network
DISTRIBUTOR PROFILES

Categorize customers into different profiles - distributor, retailer, stockist or super stockist. Also add data to each customer profile like multiple contacts, multiple branches, and credit limits, etc.

distributor profile
DISTRIBUTOR / RETAILER LOGINS

A login system is optional where you can allow your distributors/ retailers to get their personal logins and place orders, raise issues directly from their mobiles. Hassle free order taking is the key to more sales.

distibutor login
RATE CARDS

Create custom rate plans for distributors and ensure all orders are placed in their set rates only. Your sales reps need not have to remember all these different rates for each order as the system will automatically take all new orders as per set rates.

rate card
INVENTORY LEVELS

Know right which distributor holds how much inventory in which warehouse. Even better when Kapture CRM can auto send reminder messages to them for new orders when the inventory goes below minimum levels.

inventory level
GEOGRAPHICAL ZONES

Adding zones to our distributors /retailers not just allows you to see the spread of your network clearly, but also lets your south zone sales rep manage only the south zone distributors and retailers for a smoother distribution management system.

geographical zones
CUSTOMER HISTORY

All-important data like previous meetings, interactions, orders, payments, complaints, returns, stock and other less important customer data too is easily accessible from their individual accounts.

customer history
MOBILE ACCESS

When your customer directory is on cloud, your sales reps can anytime get an inside view of customer’s location, pending payments, pending orders or any past complaints right from their mobile.

mobile access
Beat Plans

Employ a systematic way to daily field visits with the beat planner. Create a well-established beat plan with distributors, timings and tasks and allow your sales reps to access their daily plans through their mobile.

beat plan
Route Map Tracking

When you need to be sure that your sales reps are on their decided beat plan and have accomplished the set tasks, simply track their route since the start of their journey through route map tracking.

route-map tracker
Attendance

Attendance pop-up is the first thing your sales reps see when they log into the Kapture CRM mobile app. As soon as the attendance is marked, it will reflect with time & geo tag in the central database. The system can also push this data to the HR team directly.

attendance
Expense Management

The app allows your sales reps to add their daily field expenses be it conveyance, refreshments or any other when they sign off the day.

expenses
GPS Tracking

Not sure where your sales reps are at the moment? Open the real- time GPS tracker dashboard and quickly get access to each sales rep’s real time locations with geo tagging. Enjoy privileged access to this view.

gps tracking
Mobile Notifications

A deviation in plan? Update your sales reps’ beat plans from office and notify them while they are still on field.

notification
Orders & payments on the go

Create new distributors, retailers, add new orders or update old ones – everything in a jiffy with the Kapture CRM mobile app.

Add-New-Orders
Add New Orders

Kapture’s mobile app allows you to create new distributors, add new orders or update old ones while on the go. A process so simple, almost like how you shop online these days.

View-Order-Status
View Order Status

See your order’s real-time status through the order pipeline – whether order is raised, received quotes, invoice sent or dispatched. Also, review past orders and their pending payments instantly through mobile app.

Collect-Payments
Collect Payments

Add payment information with pictures of cheque as collected by sales reps during field visits. Kapture synchronization will reflect the updated payment status in the central database.

Order tracking

See your orders move through the various stages of pipeline customized as per your business format. Know when your order is placed, when approved, when processed and when it is dispatched. Keep a tab on all your orders and don’t let gaps in your internal system blind your decision making process.

Order Placement

Whether through mobile input or through calls/ mails, place orders quickly.

Order Approval

Get a check of the available stock before each order is finally approved.

Order Processing

This shows only the orders that are to be processed and dispatched post approval.

Order Dispatching

Once the order is dispatched, everyone gets notified of the same. No gaps here.

order tracking
Complaint & Feedback system

Bet it feedback on your product or grievances on your supply system, hear it out. Allow your distributors/ retailers to communicate to you easily through any channel of their preference. Have all interactions unified under one single inbox.

Multichannel

Multi-channel Feedback System

Instant-Chat

Instant chat through Mobile app

Feedback

Feedback/Complaint Gets converted

tickets

Tickets get auto attached to relevant order