Transform Your In-store Customer
Experience with Ecommerce CRM Software

CRM for Ecommerce Business That Makes Buyers Coming Back for More

CRM for Ecommerce Companies

Boost your team’s efficiency by using powerful ecommerce integrations and provide quicker solutions.

Perfect integration with your existing e-commerce platform

Kapture CRM has the ability to integrate seamlessly with your existing ecommerce platform. You can obtain all relevant customer information and order status of each order all consolidated into one inbox.

perfect integrations
integrate your own mobile app
Integrate your very own mobile app

With flawless app integration, you can upgrade your support system and make your business mobile.

Mobile App Chat

Provide instant support in real time as soon as your customers place their orders with automated messages of confirmation or cancellation.

Give Instant support

Solve real time issues without any delay. Studies show that you can increase your booking chances by providing customers with instant support.

Pull Customer data

Automatically obtain all your customer data from one database so that you have insights to customer information and previous interactions or customer order history.

Sell more with web live chat

The live chat support enables your team to sell more. Strategize to make the shopping experience smoother by effective up-sell and cross-sell strategies, this will also boosts visitors to the site or app. This feature easily integrates with the existing live chat plugins also.

sell more with
Assign

Set auto-assign or manually assign your tickets to another team member.

assign
Filter

Access a clutter free inbox and get a filtered view of tickets assigned to you/your team only.

filter
Status

Check real time status of each ticket whether closed or pending.

status
Customer info

Access basic customer information from the same screen.

customer info
Details

Deep dive into each ticket and learn the details of each case.

details
Notes

Add notes to each ticket for future reference.

notes
Data at your fingertips

Manage all your customer data in one dashboard instead of handling multiple tabs. You will have the ability to answer calls, reply to emails with insights about past interactions, customer shopping history for a hassle free customer interaction.

Customer & Order Details

With a flash of customer details on your screen every time a call comes in, your team can be well prepared in advance to take up the call. Know everything about the customer’s latest order, shipping address, mode of payment, refund status and other important details readily available on the dashboard.

past interactions
Past Interactions

Keep track of customers past information like previous orders placed, exchange requests, refunds filed, complaints within single screen view. Ensure quick query resolution time with these handy information.

Easy integration with major logistical partners

Kapture can easily adapt to any existing API providing you a smooth transition. It integrates logistical solutions so that your agents are well equipped to handle any query pertaining to delivery status, delivery time and other issues regarding orders. This helps your team greatly decrease response time while interacting with the

DHL
aramex
blue-dart
fedex
Alerts and Escalation Matrix

Identify loop holes and reduce turnaround time with an efficient escalation system. This system can alert support agents and remind them of pending or unattended tickets. Get valuable insights through a filtered view by attending tickets that immediate attention. Kapture CRM has the ability to auto escalate tickets to team leaders and managers if a ticket hasn’t been attended to for a long time. This creates a sense of accountability within the support team.

alerts escalation
knowledge base
Knowledge Base

With a vast library of videos, manuals, FAQs and articles, providing training and instant support becomes a lot easier. This helps in trouble shooting problems in real time and keep your support team always prepared to handle any kind of situations by referring to customer interaction history.

Integrations