Call Center
Turn the Hot Holiday Rush Into Profitable Sales With Seamless Customer Support
This is the official season where festive merchandise hits almost all businesses in the market. The holiday season is not…
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers…
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close…
Customer Service
Back to the Office? Here Are 5 Tools That Can Help You Manage Work From the Office Without Hampering the Productivity
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and…
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
Help Desk Software
Back to the Office? Here Are 5 Tools That Can Help You Manage Work From the Office Without Hampering the Productivity
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and…
Improving CX by Harnessing Customer Interactions on Social Media Platforms
Social media channels have become an inevitable part of our daily lives and they have played a major role in…
Knowledge Management
Back to the Office? Here Are 5 Tools That Can Help You Manage Work From the Office Without Hampering the Productivity
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and…
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
Learning Management
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he must be a specialty. A…
Five Reasons Why Learning Management System is the Best Employee Training System
A learning management system acts like a course aggregator and examination tool – where employees can access learning material on…
CRM-based sales prospecting consistently produce high performances
If you are a sales professional, doing well in one month doesn’t guarantee that you will be able to maintain…
Service
Back to the Office? Here Are 5 Tools That Can Help You Manage Work From the Office Without Hampering the Productivity
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and…
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
Ticket Management
Back to the Office? Here Are 5 Tools That Can Help You Manage Work From the Office Without Hampering the Productivity
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and…
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet up with the increasing customer demands. But…