Provide your customers the option to find quick solutions for issues. Set up a self-help section that lets them specify their problem and place a service request. Create auto-responses for queries based on keywords and direct your customers to the relevant department at once. Don’t make your customers wait too long for an answer anymore.
Help customers perform actions to find easy resolutions on their own. Include a Customer Support portal where they can choose from a list of issues and navigate to an answer based on the choices given. Link them to the relevant answer pages or assign an agent for the same.
Allow customers to make changes on their existing orders and get updated on the same. Give them the options to modify the delivery slot, address, etc. Enable them also to outright cancel an order and get notified about the automatically updated ticket.
Allow customers to view tariff, plans and other details about your product or service. Update your company’s latest news, brand new features, and make other important announcements.
Use the power of AI chat to enable customers to reach quick solutions for their problems. Create an interactive interface with the Kapture AI chatbot which can reply to customers based on the queries asked. Guide customers towards the right solution with quick automated responses.
Engage customers with discussion forums when they want to find answers. Promote healthy and interactive connections amongst them, allowing them to come together and help each other find the results that they are looking for. Make the “Frequently Asked Questions” available for them as a reference guide.
We chose Kapture CRM after evaluating multiple platforms that would best suit our needs. We needed one common platform for our sales, reservations, and customer support functions. Implementing Kapture has made a huge difference to our services.