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Help your customer support teams achieve customer success goals

A smart and intelligent helpdesk system that unifies and simplifies even the complex of workflows ensuring improved and quality responses.

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A helpdesk that supports all your support needs

Faster Ticket Resolution
Faster Ticket Resolution

Enable your agents to provide instant responses to the frequently asked question with automated responses helping them increase the CSAT score by up to 20%.

Contextual Support
Contextual Support

Help your agents provide accurate responses that are relevant and contextual that create sophisticated interactions ergo delightful customer experiences.

Omnichannel Helpdesk
Omnichannel Helpdesk

Convert complaints and queries into delightful customer experiences through a unified dashboard which brings all tickets to one platform, segregates them as per priority and auto-assigns them to the right department.

Powerful Integrations
Powerful Integrations

Make CRM deployment a cakewalk with our 500+ ready-to-use APIs that ensure your business is up and running in no time, bringing down the operational cost by upto 30%.

Cutting-edge Analytics
Cutting-edge Analytics

The ticket reporting system enables you to view key performance metrics and create reports in 500+ formats to set data-driven goals.

Adopt a better way to resolve tickets with a helpdesk ticketing system that understands your business flow

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Largest of conglomerates to fastest growing companies love us

Abhibus

With the help of Kapture CRM, we were able to categorize the different queries, assign tasks to the designated solution experts in the organization, streamline requests flowing in from multiple channels, and track conversation history.

Responding to all kinds of queries became extremely easy because of the organized knowledge base made available by Kapture CRM. A sudden switch to a complete work-from-home model was possible only because customer service processes were backed up by Kapture CRM

Abhibus

Susmita Larka, Product Manager

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Build experiences tailored to your customers’ needs.

A complete ticketing management system for all your customer support needs. Monitor and resolve all tickets with Kapture Ticket Management System.

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