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PHARMA SUPPORT

Support
  • COMPLAINT MANAGEMENT
  • Defragment complaints and issues brought up by your physicians and patients by storing them in a single, central service repository in the pharmaceutical CRM software.

  • INTERNAL COLLABORATION
  • Get the right people working on every individual service request in order to reduce turn-around times (TATs) and ensure that resolution is effective.

  • KNOWLEDGE BASE
  • Make it easier for your relationship managers to interact with chemists and physicians during clinical visits with an always-online and extensive knowledge base.

  • TEAM ACCOUNTABILITY
  • With escalations and alerts, impart accountability to your departmental teams and maintain a top-notch pharmaceutical support with minimal opportunities for service requests.

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