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CRM MEDIA SERVICES

Make sure that you are working at full efficiency for advertising your product across every channel. Avoid letting your customers feel unwanted or difficult to retain due to disproportionate broadcasting.

Media Service
  • SLOT RESCHEDULING
  • Ensure complete slot utilization through slot rescheduling. Kapture can integrate with traffic scheduling systems to monitor slot availabilities in a channel and maintain consistency in customer interactions.

  • TRAFFIC MONITORING
  • Through operational and traffic scheduling, identify spot drops and maximize your uptime. Monitor the traffic during the intervals of your advertising period, as well as during the broadcast.

  • ESCALATION MANAGEMENT
  • Incorporate accountability into your employees’ performance and ensure that your customers are not waiting too long for an answer. With clear hierarchies, use service-level agreements (SLAs) and escalation matrix to minimize resolution times.

  • CUSTOMER COMPLAINTS
  • Process all your customers’ complaints in a central location with robust digital media services. Use multi-channel support to resolve service requests in the least possible time and boost customer satisfaction.

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