A smart and intelligent helpdesk system that unifies and simplifies even the complex of workflows ensuring improved and quality responses.
Enable your agents to provide instant responses to the frequently asked question with automated responses helping them increase the CSAT score by up to 20%.
Help your agents provide accurate responses that are relevant and contextual that create sophisticated interactions ergo delightful customer experiences.
Convert complaints and queries into delightful customer experiences through a unified dashboard which brings all tickets to one platform, segregates them as per priority and auto-assigns them to the right department.
Make CRM deployment a cakewalk with our 500+ ready-to-use APIs that ensure your business is up and running in no time, bringing down the operational cost by upto 30%.
The ticket reporting system enables you to view key performance metrics and create reports in 500+ formats to set data-driven goals.
With the help of Kapture CRM, we were able to categorize the different queries, assign tasks to the
designated solution experts in the organization, streamline requests flowing in from multiple channels,
and track conversation history.
Responding to all kinds of queries became extremely easy because of the organized knowledge base made available by Kapture CRM. A sudden switch to a complete work-from-home model was possible only because customer service processes were backed up by Kapture CRM