TAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
Varun Karunananth, Stanley Black & Decker
Transform your customer service by offering them seamless support across multiple platforms. Let your customer choose the channel they prefer to reach out to you with queries. Be it phone, chat, social media, or mobile application, Kapture brings it all together into our live omnichannel dashboard.
With an efficient ticketing system, our service CRM ensures that you never miss out on a single ticket and enhances your CSAT score.
EXPLORE
A Survey By Research Live says that “Almost 90% of retail leaders agree a seamless omnichannel strategy is critical to business success.”
Track, prioritize and resolve your tickets using intelligent tools and enhance your support team's productivity. Kapture’s customer service portal offers everything your support team needs to provide seamless support across platforms.
From creating a service ticket and keeping customers updated about their product to ensuring efficient feedback management, Kapture’s service CRM handles it all.
EXPLOREAccording to Forrester Research “Studies show that companies could expect a 10% decrease in consultation time with properly integrated CRM and employees trained to effectively use it as a team.”
Kapture's service-based CRM enhances your field service management strategy and assists your employees in delivering seamless customer solutions in every interaction. With Kapture’s intuitive mobile application, you can now easily assign tasks to your field representatives, track their location. close tickets, and manage customer feedback all within minutes.
EXPLORE
A survey by Deloitte shows that “implementing solutions for efficient management of field agents resulted in a 20% decrease in service costs, and also increased field-based sales revenue.”
Ensure real-time conversations with your customers with an extremely intelligent Live Chat solution. It brings in a better customer experience at a much lower cost and also helps in boosting your ROI. Be it Whatsapp, social messaging platforms, or websites, Kapture’s live chat option ensures delightful interactions on all channels.
EXPLOREAccording to Econsultancy, “Live chat generates satisfaction levels of 73%, compared to just 61% for email and 44% for phone.”
Our customer service CRM software understands the importance of helping your customer help themselves with a self-serve portal. We offer a well-stocked self-serve platform driven by machine learning-enabled chatbots that provide customers with FAQs and actionable tasks.
We know that more than 80% of customers love personalization, therefore our experts can help you design a personalized self-serve that suits your business needs in just a matter of seconds.
EXPLORE
A study by Accenture shows that “By adding self-service, a typical utility could see $1-3 million in annual savings.”
Our service desk CRM software provides an efficient knowledge management system that helps employees access the right information at the right time. Empower your employees with use-case scenarios, promotional offers, new guidelines, and other product-related articles, all in a centralized location.
EXPLOREAccording to data by International Data Corp says, “Fortune 500 companies lose roughly $3.15 billion a year by failing to share accurate knowledge.”
Certify your team with the right product knowledge before they go live with an organized and easy-to-access learning management system. Easily create simple learning modules, access training modules both online and offline in any format you want, upload courses that benefit the team in their training sessions, and ensure that you have a well-equipped and knowledgeable team.
EXPLORE
A Linkedin survey revealed that “Due to the impact of COVID-19, 66% of L&D professionals expect their companies to spend more on virtual-instructor-led training and online learning.”
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