Webhooks API

PURPOSE

Webhooks API is used to get a trigger whenever there is an update on ticket. We can also send few set of data as response.

Note: Please use the POST Method to use these parameters

API CONFIGURATION

Click on configuration > Partner configuration > Ticket configurations > Select Webhooks API > Add the URL > Add Auth key > Select Ticket type
Each API request will be created along with “Auth Key” to pass the URL

SAMPLE REQUEST URL

https://kapdemo.kapturecrm.com/api/v1/support/inapp-help/kapture-webhook/

SUCCESS RESPONSE

{
    "reason_call":"Request|Test",
    "authkey":"",
    "sub-status":"Pending",
    "primary-source":"Email Task",
    "title":"Test Ticket 112",
    "priority":"LOW",
    "customer-name":"XXXX",
    "create-date":"2017-12-21 04:21:58",
    "call_back_dt":"2017-12-22",
    "due-date":"2017-12-21 04:22:58",
    "assignee":"agent1",
    "mobile_number":"9999999999",
    "task-id":"3057",
    "ticket-id":"5138103186",
    "customer_code":"",
    "created-by":"agent1",
    "remarks":"Call Back",
    "status":"Pending",
    "order":""
};