Webhooks API
PURPOSE
Webhooks API is used to get a trigger whenever there is an update on ticket. We can also send few set of data as response.
Note: Please use the POST Method to use these parameters
API CONFIGURATION
- Click on configuration > Partner configuration > Ticket configurations > Select Webhooks API > Add the URL > Add Auth key > Select Ticket type
- Each API request will be created along with “Auth Key” to pass the URL



SAMPLE REQUEST URL
https://kapdemo.kapturecrm.com/api/v1/support/inapp-help/kapture-webhook/
SUCCESS RESPONSE
{
"reason_call":"Request|Test",
"authkey":"",
"sub-status":"Pending",
"primary-source":"Email Task",
"title":"Test Ticket 112",
"priority":"LOW",
"customer-name":"XXXX",
"create-date":"2017-12-21 04:21:58",
"call_back_dt":"2017-12-22",
"due-date":"2017-12-21 04:22:58",
"assignee":"agent1",
"mobile_number":"9999999999",
"task-id":"3057",
"ticket-id":"5138103186",
"customer_code":"",
"created-by":"agent1",
"remarks":"Call Back",
"status":"Pending",
"order":""
};