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Hotel guest experience is everything – Make sure you aren’t missing out on creating the best experiences for every guest. Make feedbacks and complaints easy for guests and constructive for your hotel. Online reputation seals the deal for every hotel – be perceived as a reputable place to stay for every getaway. Send guest surveys on mobile CRM with the customer experience management software. Score loyalty from your most valuable guests. Manage your hotel’s interaction with guests on every platform.

  • A system that streamlines guest experience survey in hospitality. Grab feedback from every guest before they are gone for good.
  • Benefit in both bookings as well as reputation with mobile CRM and customer experience system.
  • Score loyalty of your most esteemed guests with CRM systems that improve customer experience
Customer and Payment History
Customer and Payment History

Customer Feedback Management

Enable your guests to send feedback & complaints through multiple channels like call, chats, websites, and third-party social media sites. View multiple customer interactions and easily open, assign, resolve and close tickets.

Online Reputation Management

View and monitor real time guest reviews, check your star rating, receive instant notification when a review is posted. Take proper actions by setting up a workflow and respond to a feedback swiftly. Manage partner sites reviews by integrating the APIs and manage reviews and feedback directly from the CRM.


Guest Surveys

Conduct proper guest surveys by sending custom survey forms through email, SMS, etc. right from the dashboard. Encourage guests to provide feedback about the hotel and their stay experience. Segment the surveys based on the category and improve the guest experience to boost your reviews and ranking.

Customer and Payment History
Customer and Payment History

Improve Guest Satisfaction through Mobile App

Measure the hotel’s performance through real time reports (available in 500+ formats) based on reviews and ratings on the go with Kapture’s Mobile app. Ensure to give a proper respond to reviews that require your attention the most.

  • Guest Loyalty
  • Manage guest relations by viewing guest interaction history, booking preferences, and spending habits. Know your loyal customer by pulling out detailed reports of your last year’s vs this year’s guests and introduce loyalty programs for customers that matter to you the most.

Customer and Payment History

Interaction Management

Manage customer interaction through multiple channels like Facebook, Twitter, Email, Chat, Call, SMS, etc. all on one dashboard. Resolve all guest queries faster by tagging tickets by defining the priority as High, Medium, and Low. Set up escalation time for tickets and protocols to be followed for each ticket. Create faster ticket resolution and ensure your guest’s query is resolved.