Managing multiple bookings is now easy with Kapture’s booking and reservation management. Manage banquet bookings, single and corporate bookings, prevent duplicate bookings, keep a track of customer preferences, booking enquiries from multiple platforms, monitor package performance, centrally view each and every guest booking, and so much more with our Hotel booking management software.
Manage booking from multiple channels like Website, Calls, Emails, Chats, Marketing, Socials, etc. all on a unified dashboard and delight your customers.
Seamlessly integrate with local travel agents and partners and get a comparative view of business from each partner. Powered by deep integrations available with the online hotel management system.
With easy web integration, funnel all enquiries from website into a single inbox and understand which enquiry form of your website is most popular, which campaign is generating the most enquiries.
Calls generated from billboards & print media can be easily integrated and pulled into a single consolidated inbox with detailed call recordings and status. Track the end-to-end results of your offline marketing initiatives.
Pull calls & emails from your sales ids & toll free numbers directly into your inbox and see real-time status of each lead/enquiry. Get seamless integration with your cloud telephony partners.
Get your Facebook, Twitter and other social media enquiries at one place to get a macro view of your social media initiatives.
Banquet bookings can be a little difficult to manage. Kapture’s Hotel CRM serves as an ideal solution to this problem. You can manage banquet availability, meal preferences, multiple packages, create and send custom banquet quotes, get instant booking and cancellation notifications, guest accommodation management, generate booking reports, cancellation reports, seating plan, etc. You can even set the start and end date including event start and end time to manage guests easily.
Manage bulk and corporate bookings, group discounts, corporate room packages and amenities upgrade all through one dashboard. Send custom booking confirmation emails, segregate meal preferences, manage third party corporate packages and group deals. Decide discounts based on users and apply directly from the CRM. You can also enable extra changes for last minute amenities additions are room upgrades and apply them instantly from the CRM.
Manage corporate bookings vs. single booking and room occupancy to one inbox, stay updated with each guest’s conversation for a hassle-free reservation and support system. Enable room occupancy as available when a cancellation is done for that room.
Kapture CRM’s Hotel CRM helps in preventing duplicate bookings and ensures that a booked room doesn’t show up on either on the hotel page or a partner’s website.
Kapture’s contact manager lets you distinguish and profile your guests as individuals, agents or corporate entities and helps identify your high value customers. Have a central database of all your guest information and share guest preferences seamlessly through multiple properties so your guest can have a uniform experience throughout.
Align all enquiries from multiple platforms into a unified dashboard. Deeply analyze the sources as well as their status to instantly assign and resolve queries. Kapture uses a smart keyword filtration method that segregates tickets based on the enquiry type. This way you never have to worry about lost tickets because there won’t be any.
Attract your guests with awesome room views and amenity upsells, while keeping the guest preferences in mind. View upsells added to bookings whether single or corporate directly from your dashboard. Inform your team about these upsells through internal collaboration while exceeding guests’ expectations.