Using Kapture’s Healthcare CRM software, provide proper care and service without any negligence across all platforms, get instant updates about patients who enter the hospital, and keep a detailed record of everyone. In addition to this, keeping a tab on the doctors and their payroll ceases to be a difficult task with Kapture’s medical CRM.
An intelligent healthcare CRM understands the necessity of proper channeling and communication of hospital staff & patients and provides services accordingly. The healthcare industry is all about patient safety and comfort, therefore CRM software for the Healthcare industry is the need of the hour.
With an excellent healthcare CRM system like Kapture, unify appointment requests coming from multiple channels into a centralized inbox. Remove the hassle of going around multiple channels and tracking each appointment and increase your productivity. For existing patient accounts, the requests get auto-attached into their respective accounts. While for new patient requests, a new account automatically gets created making it easy for patients and the hospital staff. Track your customer’s appointments from multiple platforms like,
Let your customers place appointment requests to you over the phone while the CRM tracks all calls and gathers every detail onto a single inbox.
Integrate emails of individual centers and track the number of appointment requests coming in every day.
With easy web form integrations, get a collaborative view of all requests coming through multiple forms spread across multiple pages on your site.
Seamless integration with healthcare lead generation sites and other EMR portals reduces your chances of missing any lead and brings to you all necessary information in one place
Easily pull all requests placed through your very own mobile app into the CRM.
Integrating Kapture’s healthcare CRM software with your hospital’s mobile app is a seamless and productive task. It helps you get all the appointments and queries made on the app on the CRM dashboard. The auto-sync feature lets you sync your mobile app appointments to the CRM’s calendar so that you never miss an appointment. The medical CRM also provides push-up notifications whenever an appointment is confirmed or if a check-up is due.
Automate tasks related to appointment management from the point a prospect fills up a form on your website to the point of their routine check-up visits. Save your team's time with robotic follow-up calls and the effort of creating every single patient's file on paper with a medical CRM that automates your internal processes.
With Kapture’s CRM software for physicians seamlessly manage your doctor’s appointments. The humongous amount of appointment requests should not clutter your inbox leaving you surrounded by chaos. Let the CRM read each request and auto-assign them across centers to available doctors based on set preferences. It also gives you a real-time status report of each assigned appointment.
Auto-send notifications to doctors and patients for all lined-up appointments via emails, SMS, or app notifications. Send timely reminders and ensure that no appointment is missed.
Give your centers access to appointments meant just for them, while you get a macro view of appointments made across multiple centers. Get a well-segmented view of all appointments based on their location, nature, query, or specialty through a live dashboard. This helps you get access to the appointments of a particular doctor/physician of a particular center and see the status of each.
Keep sharing information, cases across centers
Store every patient’s basic info and contact details in a single place. Add details of family members’ contacts, birth dates and auto send wishes to your patients to build a healthy relationship.
Get access to your patient’s appointment history within each patient’s account. View all previous appointments requested, canceled, and those are completed.
Don’t miss out on old or new reports, prescriptions, or treatment history with a CRM software for Healthcare that helps you keep a tab on everything. Dig in anytime into past data and update yourself with every case.
Within each patient’s profile is their calendar that lets you see the due check-up dates and other important dates with the patient.
With Kapture’s CRM software for physicians, keep every detail of physicians, their specializations, and availability on the cloud platform readily available for everyone.
Not just patients, keep your CRM updated with your doctor’s basic contact details, emergency number, specialties, etc.
A monthly calendar lets you see the appointments lined up with each doctor for the entire month.
Get access to the number of patients each physician is handling and the status of each one.
Keep a track of all patients visiting the doctor and their case history for future reference.
Allow your patients to communicate with you easily through any channel of their preference. Kapture’s healthcare CRM brings all interactions to you unified under one single inbox so that collecting your feedbacks and inculcating it into your business strategies is a seamless process.
Multi-channel Feedback System
Auto Send Feedback Link To Patient After Each Appointment
Each Feedback/Complaint Gets Converted Into Tickets
All Tickets Get Auto Attached To Relevant Visit/Appointment
The healthcare industry is an ever-changing sector and the most important factor of this industry is caring for patient’s health and comfort. For ensuring this, what healthcare industries should also focus on is a seamless internal process for patients to have a smooth journey. Healthcare industries can no longer rely on traditional internal processes that hinder innovation and development. What healthcare industries need today is efficient Healthcare CRM Software.
With a medical CRM like Kapture, healthcare sectors can easily keep track of changes in schedules, appointments, manage long task list, retain old hospital records, and share new patient records across. A cloud-based platform integrates all these tasks into a centralized location where it is easy to store, share, and access data. By providing a seamless customer management process customers can enjoy a smooth patient journey all along.
A comprehensive CRM for hospitals is tailored to meet the needs and demands of customers and solve their pain points accurately by providing what they are looking for. It also helps the hospital management to streamline their internal processes without any hassles and maximize productivity. Excluding patient care, there are multiple operational duties in the healthcare industry, from billing and marketing activities to maintaining pharmacy prescriptions and book keepings. A CRM software for the Healthcare industry lets you manage all the process in a centralized location.
In addition to the omnichannel presence, Healthcare CRM is important because it lets you view schedules, appointments, and other data through a Mobile CRM anytime and anywhere. The healthcare industry is based on unpredictability and having everything at a single touchpoint is of utmost importance.
Centralized Dashboard: Stores all data, bookings, appointment requests, and gathers every detail onto a single platform.
Manage Emails: Integrate emails of individual centers and allows you to segregate contacts to get a targeted list of patients.
Powerful Integrations: With web-form integrations get a collaborative view of all the requests coming through multiple formats, across platforms on your site.
Mobile CRM: Accessibility is yet another significant benefit of a medical CRM. With a Mobile CRM, employees can easily get access to necessary information within a click.
Seamless Customer Support Improves customer engagement by providing instant resolutions and personalized experiences for customers.
Business Analytics: A healthcare CRM also helps businesses in collecting feedback and efficiently combining business reports.
Kapture provides an efficient cloud-based CRM software for Healthcare to help them streamline their internal processes and manage customer relationships. With Kapture’s live omnichannel dashboard view and access all the previous reports, requests, appointments, and their status all in one place. Never miss an update or a scheduled appointment and get access to all the customer patient records at any time from anywhere.
With Kapture’s Healthcare CRM software, in addition to patient records, keep updated information of doctors’ basic contact details, schedules, specialties, and many more. Get access to a monthly calendar that lets you see all the lined up appointments for each doctor and solve your customer’s pain points effectively. Seamless customer communication and interaction through multiple platforms is a promised feature that Kapture’s Healthcare CRM provides without compromise.
In search of an efficient Healthcare CRM System for your hospital. You have arrived at the right place because Kapture is your one-stop-solution for it.