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How Kapture Adds Value to your Business
Compare the Features
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Features List
Kapture
Other CRM's
Ticket Management
Email Ticket
Chat Ticket
Call Ticket
Social Ticket (Facebook, Twitter, Instagram)
Split Ticket
Ticket Templetes
Merge Tickets
Monitor Tickets
Keyword Based Ticket Tagging
Image Attachments
Re-routing Tickets
Rule-based Ticket Workflow
Department Based Ticket Tagging
Rule-based ticket Disposition
Sub-Ticket Creation
24/7 Support
Helpdesk Automation
Time-triggered Automation
Round-robin ticket assignment
Agent Shift Management
Automated Ticket Allocation
Product based ticket Tracking
Agent Productivity
Canned Responses
Notes in Tickets
Filtered Searches
Tags
Custom Ticket Views
Quick Actions
Workflow Automation
Happiness Rating
Team wise configurations
Task Management for Large Teams
Prioritize and Visualize
Pinnable Dashboard for Important To-dos
SLA Management
Auto-escalation for SLA Breach
Rule Management
Tag keywords to trigger escalations
Set timers and auto notifications
Real time monitoring of SLA achievement
Lead Management
Rule based lead assignment
Lead Sourcing from multiple channels
Lead scoring & distribution
Auto reminders & emails to prospects
Duplicate Blocking
Lead Routing
Lead Automation
Sales follow up & Tracking
Send quotation
Quotation Approval
Contact Management
Company details with location
Customer data and hierarchy flow
Merge Contacts
Customer Segmentation and Segregation
Customer 360
Customer Journey
Past customer interaction details & engagement
Rates/Quotes offered accountwise
Birthdays and Anniversaries Reminders
Mobile CRM
Lead notification & assignment
Sales Opportunity Tracker
Offline Mobile Functionality
Lead Mapping
Meeting check in / check out with geo tagging
Send reports & Minutes of meeting
Customer location tagging
Expense Management
Product / Brochure details in app
Attendance Management
Dedicated app for managers
Integrations
Custom API
WordPress Integration
Web Integration
Google Apps Integration
Cloud Telephony (single sign-in)
Third-party Chat integration
Email Integration
SMS Integration
Ecommerce Integrations
Social Media Integrations
AI Chat
Live Agent Dashboard
Plug 'N' Play
Chat Reporting and Analytics
Chat Widget
Configurable Chat Templates
Auto-Responder
Bot to Agent Transfer
NLP
Response Dashboard
Quick Suggestions
Internal Communication
Sales Forecasting
Predictive Analysis
Sales projection based on Pipeline
Business Intelligence driven forecasting
Reports & Analytics
500+ Report Formats
Basic Reports
Sales Forecast
Team Reports
Productvity Reports
Goal Tracking
Product Reports
Real time SLA Reports
Agent & Team Performance
Ticket Lifecycle Reports
Custom Fields Reports
Schedule Reports
Export Reports
Call Center Reports
Pinnable Reports
Call Center Management
Outbound calling
Inbound Calling
Call Rerouting
Agent Rostering
Call Recording
Shift/Leave Management
Trigger based call routing
Ticket Creation after Call Drop
Field Force
Field Service tickets management
Assign Tickets to Agents on Field
Field Visit Management
Monitor Field Team Performance
Technician Management
App for Field Service
Punch-in/out for Servicing Tasks
Customer Location Navigation
Create Service Plans for Field Agents
Schedule Service Tickets
Images & Notes Sharing
Service Center Management
Multiple Service Center Ticket Management
Warranty Management
Auto-assign Service Requests
Date of Purchase Details
Purchase History Details
Subscription Management
Customer Feedback Management
Maintenance Management
Customer Refund & Return Management
Auto-reminder setup for Warranty Renewals
Spare Parts Management
Self-Serve
Keyword based auto-responses
FAQ Integration
Interactive Forums
Multi-Product Content Management
Custom Self Serve Portal
Modify delivery slots & addresses
Cancel/Manage Orders
Automated Chat for Improved Query Resolution
Knowledge Base
Upload Articles
Intreractivce Flow Charts
Content/Videos Repository
Promotional Offers, New Guidelines Update
Region Wise Flash News Update
Instant New Content Update Notifications
Update Product Detials for Better Query Resolution
Edit/Review/Approve Articles
Create Tests with Learning Management System
Learning Management System
Create Training Schedules
Custom Training Programs
Traning Modules in Multiple Formats
Offline/Online Mode Availability
Upload Training Material
Assess Employees Based on Trainings
Store Team-wise Material
Custom Reports Availability
Team Based Scoring Criteria
Order Management
Product Catalouging
Instant Order Approvals
Payment Updates
Customer data and hierarchy flow
Past customer interaction details & engagement
Rates/Quotes offered accountwise
Custom Workflow and Approvals
Complete Customer & Payment History
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