Kapture Integration with Shopify

What is Shopify? 

Shopify is the E-business stage that you can use to fabricate your store both on the web and disconnected. Bloggers use WordPress like savvy Stores proprietors use Shopify. It permits you to sell both online with your site and face to face with Shopify POS. Shopify is one of the web-based business stages that permits you to shop for web-based shopping sites that incorporate informal communication, programs, setup and so forth.

Benefits of Kapture Shopify Integration

Kapture CRM stage upgrades the client shopping experience with the assistance of mix and has been only advantageous for online e-commerce support business stages in improving their day by day tasks just as boosting income. 

We have made an extraordinary dashboard where everything is open on one page. So that arranging applications is simpler and they can change or refresh without any problem. 

Reconciliation makes it simpler to draw in the clients at various touchpoints. This is totally based on promoting mechanization and personalization, which join considering one key objective. CRM mix is filling in prominence since it permits organizations to construct more grounded associations with their clients. This CRM incorporation will assist you with more precise information examination, which assists you with settling on more brilliant choices in each angle.

Shopify Configuration with Kapture:

Under this configuration we have;

• Partner configuration
• Add escalation and alert
• Auto email partner report
• Enquiry mapping
• Email credential       
• Cloud telephony
• Add payment reminder alert

Partner Configuration with Kapture:

The Partner API empowers Shopify Partners to automatically get to the information found in their Partner Dashboard. This entrance empowers Partners to adequately scale their business via mechanizing their front and administrative centre tasks, saving the chance to zero in on conveying worth to Shopify dealers. You can utilize this API to peruse the accompanying data:

Partner API Authentication: You can find your organisation ID in the URL of the Partner Dashboard when you are logged in. For example, https://partners.shopify.com/1234/payments from the Payouts page, if the URL is then your organization ID is 1234.

https://partners.shopify.com/<organization-id>/api/2021-04/graphql.json

Kapture added a future which is Round Robin: Round Robin is a process of algorithms assigned to the CRM software so that leads are distributed evenly to the agents. This ensures that every agent has an equal opportunity to perform, as the leads are allocated on a rotating basis. So when you receive 100 new leads, the software assigns 5 to 6 leads each to 20 agents.

Recently Kapture added a feature which is abandoned cart: Abandonment is an e-commerce term used to describe a visitor on a web page who leaves that page before completing the desired action. Examples of abandonment include shopping cart abandonment, referring to visitors who add items to their online shopping cart, but exit without completing the purchase.

Authentication of API: 

To authenticate with the Storefront API as either a public app or a private app, you need to obtain a storefront access token with the unauthenticated access scopes.

• As a public app, you need to obtain the token by using OAuth.
• As a private app, you can obtain the token when creating a private app in the Shopify admin.

Include the token in your request header to access the Storefront API:

X-Shopify-Storefront-Access-Token: {storefront-access-token}

1. OAuth/REST API

• Client: Any app that wants access to a shop’s data. A user must grant permission before the client can access any data.
• API: Shopify’s REST API, which the client can use to read and modify shop data.
• User: A Shopify account holder, usually a merchant. The user gives permission to a client to access shop data through the REST API.

a) Get Client Credentials: You need to retrieve an API key and secret key to identify the client during the authorization process.

b) Ask For Permission: After the user clicks an install link, your app receives a GET request on the app URL path specified in the Partner Dashboard.

https://{shop}.myshopify.com/admin/oauth/authorize?client_id={api_key}&scope={scopes}&redirect_uri={redirect_uri}&state={nonce}&grant_options[]={access_mode}

c) Confirm Installation: When the user clicks the Install button in the prompt, they’re redirected to the client-server as specified above. The authorization_code is passed in the confirmation redirect.

https://example.org/some/redirect/uri?code={authorization_code}&hmac=da9d83c171400a41f8db91a950508985&host={base64_encoded_hostname}&timestamp=1409617544&state={nonce}&shop={shop_origin} 

d) Making Authenticated Requests: After the client has obtained an API access token, it can make authenticated requests to the REST API. These requests are accompanied with a header X-Shopify-Access-Token: {access_token} where {access_token} is replaced with the permanent token.

2. Creating Private App

When building a private app, you can obtain a storefront access token by creating a private app.  Access the Storefront API endpoint. The Storefront API makes store resources available at a single GraphQL endpoint:

POST https://{shop}.myshopify.com/api/2021-04/graphql.json

The Storefront API is an unauthenticated public API, which means that all data you expose to the Storefront API could be seen by any visitors to the store. You should use the Storefront API only if you and the storeowner are comfortable with this risk, and you should give permissions for only the types of data that the private app needs.

You can access the Storefront API using the GraphiQL app, curl, or any HTTP client.

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