Call Center
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Customer Service
Complete guide to use Twitter customer service in the right way
This is the age of social media. Social media platforms like Twitter with more than 300m monthly active users and…
Scaling Customer Support Ticket Volume Without Compromising Quality
Customers don’t expect you to be perfect. But they do expect you to fix things when they go wrong -…
How To Reduce Customer Service Response Time?
Customer response time is one of the most important and key aspects of monitoring the quality of customer service. One…
Help Desk Software
Why Companies Should Invest in the Customer Experience
Simply put, everything that a buyer experiences from the product decision-making process to how the buyer feels post-purchase refers to…
How to Boost Your Sales Amidst the Pandemic With an Intelligent CRM?
How a CRM can Help your Business in this Pandemic Delivering good customer service during covid-19 has not only become…
Knowledge Management
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Learning Management
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Service
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Ticket Management
How to Reduce Ageing Tickets
According to Qualtrics XM Institute, A good customer service experience heavily impacts recommendations, and Consumers who rate a company’s service…