Complete guide to use Twitter customer service in the right way
This is the age of social media. Social media platforms…
Scaling Customer Support Ticket Volume Without Compromising Quality
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Customer response time is one of the most important and…
How to Improve Customer Service in the Airline Industry
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Tips Retail Customer Service to Grow Retail Sales
Customer expectations are continually rising as the ecosystem of retailers…
Compliance with HIPAA in 2021 Insights, Understanding and Importance
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Streamline Customer Data to increase FCR and Agent Productivity
Data in the Post-pandemic World Data today is the most…
Instagram Bot – An extension to your Customer Support Ecosystem
Importance of Instagram Did you know that according to a…
Why Companies Should Invest in the Customer Experience
Simply put, everything that a buyer experiences from the product…
Providing Great Social Media Customer Service in 2021
Did you know that according to weave social about 49%…
7 Impactful Customer Service Skills for 2021
In this era of rapid digitization Customer care support or…
Impacts of the Pandemic on Customer Support
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How to Create Great Customer Connections and Provide the Best Customer Experience
Why Creating Good Customer Connections Is Important With an increase…
How To Strengthen Your Customer Support in 2021
2021 is all about adapting to the new normal caused…
Kapture Integration with Shopify
What is Shopify? Shopify is the E-business stage that you…
CRM Trends in 2021: The Importance of Self-Service
With an ongoing increase in digitization, keeping up with the…
State of Business-to-Business Customer Experience Management
A customer-centric business intelligence strategy is of utmost importance for…
Learn How Consumer Purchase Decisions Can Be Influenced
Influencing Purchase Decisions For businesses to thrive and create profits…
Kapture CRM Embracing The Privacy Era: GDPR and Security
What is GDPR? Did you know that according to a…
How to Boost Your Sales Amidst the Pandemic With an Intelligent CRM?
How a CRM can Help your Business in this Pandemic …
How Customer Service has Transformed to Serve Better?
With more and more businesses shifting to a virtual space…
How CRM Systems Like Kapture Are Helping Businesses Cope With the Pandemic’s New Customer Service Needs?
With the onset of the pandemic, there has been a…
How To Improve Your Customer Service Response Time?
What is Customer Service Response Time? Did you know that…
Top 4 CX Trends That Reigns 2021
Source – Smart insights According to a report by Microsoft,…
Role of Contextual Marketing in Enhancing CX
“Did you know that according to a report by the…
How Millennials are contributing towards changing Customer Experiences
From technological advancements to a shift in traditional customer experiences,…
Latest Posts
Complete guide to use Twitter customer service in the right way
This is the age of social media. Social media platforms like Twitter with…
Scaling Customer Support Ticket Volume Without Compromising Quality
Customers don’t expect you to be perfect. But they do expect you to…
How to Reduce Ageing Tickets
According to Qualtrics XM Institute, A good customer service experience heavily impacts recommendations,…
How To Reduce Customer Service Response Time?
Customer response time is one of the most important and key aspects of…
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