Deliver personalized and exceptional customer experiences for your loyal customers by timing your reach-outs and interactions at the most optimal times. Select and offer plans and products that are the best fit to their needs using a robust BFSI CRM solution.
Whether it’s an account, a contact, or a policy, manage all important details right from Kapture’s banking CRM software. Identify more client prospects, develop new accounts, sell the right products to them and track progress, all with a few clicks.
Seamlessly adjust banking, financial services, and insurance operations that focus on customer requirements, risk management, and fiscal prudence by deploying Kapture’s BFSI CRM. Proactively engage with customers, equip your teams with the right tools and create a stable foundation for your customers.
Leverage Kapture CRM to deliver delightful financial services without compromising on security. You can segment customers, map their history and engage with them - all from one central dashboard. Personalized support goes a long way in increasing customer satisfaction and retention rates.
Map complete customer details, collect accurate understanding of the lead, offer relevant products, engage in intelligent and contextual interactions, provide support with timely responses and build exceptional customer stories.
Upload scanned documents in the Cloud, a completely secured portal built to store massive volumes of customer data. Centrally view every vital information along with the customer profile and turn KYC information into actionable data.
Efficiently aggregate your client accounts, their personal holdings, and risk up corporate hierarchies to accurately measure their individual profitability. Understand your best-performing clients, and allocate your resources for maximum value.
Use real-time reporting to analyze your policies, coverage, estimate future dealings and revenue. Maximize closures by understanding your customers and accounts, and how likely they are to start their financial journey with you.
Strengthen your existing relationships with corporate clients and your investors by utilizing state-of-the art integration capabilities, and an intuitive interface. Backed by cloud computing and configurable functionalities, ensure more productivity with zero maintenance.
Regulate data sharing between sales executives with the right filters in place, and make sure all compliances are in order. Utilize your team’s strengths to drive your business, while we keep the background compliances in order and the machinery well-oiled and running.
We received an average of 12,000 queries per month in the form of calls and emails and Kapture helped make it seem as though there weren’t as many; as managing, prioritising and resolving tickets on a single application helped our team increase our first-call resolutions and improved our average TAT– which has now decreased to just 20 minutes from more than an hour!