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TRAINING

Our product’s success depends entirely on how smoothly you and your team members can use it for their benefit. Our in-house trainers specialize in teaching the right techniques of using various modules of Kapture so you get maximum output from it. We are available online, face-to-face (based on the office location), video chat, and on our helpline for complete training and assistance.

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Admins

Super users and Admins at various departments

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Sales representatives

Field agents , Inbound/ Outbound Sales managers / executives

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Support Staff

Customer service agents , Call center managers

IMPLEMENTATION

We follow an 8 step on-boarding process. Implementation is taken care by our in-house team so that there is no disparity on what deliverables get promised by the sales team and what gets delivered. This has increased our project GO LIVE success rate incredibly and also shortened the duration of project timelines.

8 STEPS IMPLEMENTATION PROCESS

1
Implementation Process Step 1 Briefing
2
Implementation Process Step 2 Project Plan
3
Implementation Process Step 3 Kick Off

Project

4
Implementation Process Step 4 Configuration
5
Implementation Process Step 5 Custom Training
6
Implementation Process Step 6 Conduct User

Acceptance Test

7
Implementation Process Step 7 Go Live
8
Implementation Process Step 8 Support

CERTIFICATIONS

Get an edge over others with our tailor made guide and training material.

Courses for Sales Representative

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Courses for Support

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Certification

Get Kapture certification to enhance your customer support skills.
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