Create a simple feedback form with Kapture’s simple feedback form. Kapture’s powerful design suite helps you create customized feedback, rating and survey forms within no time.
Sending forms to the customers manually can be frustrating. Kapture can help in automating this task for you so you can focus on your priority tasks. With email address validation, you can send forms to selected customers, based on predefined rules set.
You can easily share your forms to your targeted audience by integrating them with your website or mobile app, or by delivering them through SMS and other social media platforms like Facebook and Twitter.
Utilize your feedback and survey data and auto-generate detailed reports based on your product’s performance, the team’s performance and the performance of individual team members and create the best feedback loop.
A central portal for your customers to keep track of their requests and community messages.
The ticket reporting system enables you to view key performance metrics and create reports to set data-driven goals. The summary generated in the report makes it easy for you to understand your agents and get down to what’s important.
Reduce the number of incoming tickets by creating a knowledge base of articles, IFCs, FAQs, and more for the common issues that are plaguing your customers. Within the knowledge base, let your customers easily go through multiple knowledge sections that provides solutions to all the burning questions.
Enable your customers to not only help themselves but also each other through an extensive knowledge base, an active community forum, and a personalized customer portal.