Unite Multiple Channels on the Service Management Software

Service Center Management Solutions to Connect Multiple Service Centers with Field Agents

Request a Demo

Overview

Kapture’s Service Center Management is a multi-user integrated software built for field-service organizations to help unify calls, emails, and multiple systems into one dashboard. It helps align the queries of a registered and non-registered consumer as well as enables agents to view queries in real-time to provide better resolution.

Streamline and Mobilize Service Management

Kapture’s Service Management enables multiple service channels like franchisees, service centers and their service channel partners to improve customer retention, increase agent and technician utilization and provide better resolution.
  • Customer-Centric Service Management to drive customer experience and retention
  • Complete Management of Service Technicians to improve utilization and productivity

Warranty Activation and Product Registration

Kapture enables the agents to identify the product/model number and the customer’s details. The product can be registered via call as well. When a consumer calls, Kapture identifies the location through the Google Map API and helps to quickly locate all the available and nearest service centers. The system then generates 2 copies of the tickets, for support agent and for the service agent.
  • Call IconEasy service calls registration.
  • Registration IconRegistration of Installation Requests.
  • Ticket Status IconAnswer the Queries & Status of the registered tickets.
  • Google Maps IconIntegration with Google Maps for existing service center.

Generate Invoice for Spare Parts

Being a registered ASC (Authorized Service Center)/RSC (Region Service Center) it becomes quite difficult to get information about the spare parts. Kapture’s service management helps durable goods manufacturers and their partners align everything on one platform. Add spare parts from the inventory through the CRM and generate invoices only for those spare parts which are available. Update status of fresh spare parts and fresh but damaged spare parts. You can view the invoices, download the receipts, and forward it to the concerned departments.

Online Complaint Management

When product complaints are being generated through multiple channels like calls, website, etc. it becomes quintessential to ensure that every query is resolved on time for a faster ticket resolution. Kapture enables service agents to view details like product information, SL. Number, model number, issues, etc. After this ticket is generated a technician will be assigned for this based on the location detected by Google Maps.
  • Service Icon Simplify service access on customer’s preferable channel and device
  • Customer Service IconImprove the visibility of the entire field service process to customers.
  • Customer SatisfactionDeliver proactive service to keep the products and goods working to customer satisfaction.
  • Lifetime Value IconEngage the Customers to maximize the lifetime value.

Customer Service Cycle

Keep the track of every purchased product, activated warranties, requested spare parts, generated invoices, etc. through one dashboard. Kapture makes it easy for Authorized Service Centers to align the process by updating & notifying every model that is requested for servicing and the spare parts that have been replaced. It also estimates the service charge and automatically updates the pricing of requested spare parts along with the technician’s fee.
  • Product bill IconProduct bill information
  • Warranty IconWarranty entitlements, if any
  • Maintenance IconMaintenance
  • Service plans IconService plans
  • Service history IconService history
SCHEDULE A DEMO