Using customer profiles, gather extensive knowledge about your customers, including their product preferences, purchasing patterns and business potential, and personally cater to their needs.
Use customer profiles stored within Kapture to classify all your buyers into clear and relevant segments; these can be based on age, gender, location and business potential statically or dynamically.
Integrate your web analytics systems with our retail CRM software to gauge customer attitudes and behavior, and figure out most popular products and customer demographics for the same.
Make use of existing data to identify your top customers with recency, frequency and monetary (RFM) analysis. Use retail CRM solutions to build customer loyalty programs with these success metrics.
Maximize your channel partners’ performance and manage shared operations using a central partner portal. Ensure trade compliance practices by closely monitoring data outliers in your system.
Provide seamless transitions for your customers across offline and digital channels, and run consistent marketing campaigns across each of them for maximum exposure and boost your pre-sales retail.
Ensure that you’re always stocked up to serve your customers through automated stock replenishment processes. Timely alerts are automatically delivered when stock levels dip below a specified level.
Boost your employees’ productivity and incorporate accountability in their operations with the help of Kapture. Streamline their workflows to ensure that value-adding activities are put at the forefront.
How retail CRM helps improves pre-sales processes?
A retail store requires a systematic process to create more customer visits and provide the customers with the right products. Retail CRM software helps you effectively manage the different underlying sales processes.
Here are the various ways that the retail CRM helps you manage your retail operations.
1. Easily contact any distributor or dealer through a single contact management platform.
2. Start procuring new product stocks based on product sales.
3. Achieve higher sales margins based on the existing stocks.
4. Track the different product stock levels through the retail CRM platform.
5. Start managing your team attendance and tasks through the unified retail CRM platform.
6. Organize retail stacks based on the trends of product sales.
As the best CRM for retail pre-sales process, Kapture retail CRM gives you automated updates about the latest retail activities and customer operations.