RETAIL OPERATIONS

Retail Operations CRM

CUSTOMER EXPERIENCE

Enrich your customer’s buying experience by keeping them at the heart of your retail operations. Whether they’re coming through the website or the app, proactively implement better sales processes for your valuable customers.

ORDER MANAGEMENT

View all orders get generated in real-time on a single order inbox within Kapture CRM. Sync order information with your distribution and service partners to ensure speedy deliveries.

ORDER PROCESSING

Streamline your order-taking process by using Kapture’s retail CRM solutions to collect orders from multiple channels, eliminate duplicates, and expedite approvals and deliveries.

NOTIFICATIONS AND ALERTS

Keep track of routines and scheduled tasks by setting up workflows within the software. Kapture will automate notifications to all sales employees as soon as an order moves ahead in the pipeline.

SERVICE INTEGRATION

Manage data across third-party platforms like CMS systems, distribution services, cloud telephony partners, and warehousing solutions, all with Kapture’s retail CRM software.

PAYMENTS AND INVOICES

Track order payment progress and classify all transactions as pre-paid, partially paid, to be paid during delivery, etc. Send order invoices schedule reminders for following up with them for payments.

DELIVERY STATUS

Calculate the individual delivery times for each placed order, and track their real-time progress on a dashboard. Changes in the warehouse are instantly reflected whenever product stock is locked for delivery.

LOYALTY PROGRAMS

Reward your returning customers with loyalty and membership programs, and use offers and discounts to boost customer satisfaction and ensure loyalty towards your brand.

CROSS AND UP-SELLING

Incorporate customer intelligence to make smarter sales decisions with regards to your customers. Use our retail CRM to cross-sell and up-sell your products to provide them the best value.