Enrich your customer’s buying experience by keeping them at the heart of your retail operations. Whether they’re coming through the website or the app, proactively implement better sales processes for your valuable customers.
View all orders get generated in real-time on a single order inbox within Kapture CRM. Sync order information with your distribution and service partners to ensure speedy deliveries.
Streamline your order-taking process by using Kapture’s retail CRM solutions to collect orders from multiple channels, eliminate duplicates, and expedite approvals and deliveries.
NOTIFICATIONS AND ALERTS
Keep track of routines and scheduled tasks by setting up workflows within the software. Kapture will automate notifications to all sales employees as soon as an order moves ahead in the pipeline.
Manage data across third-party platforms like CMS systems, distribution services, cloud telephony partners, and warehousing solutions, all with Kapture’s retail CRM software.
PAYMENTS AND INVOICES
Track order payment progress and classify all transactions as pre-paid, partially paid, to be paid during delivery, etc. Send order invoices schedule reminders for following up with them for payments.
Calculate the individual delivery times for each placed order, and track their real-time progress on a dashboard. Changes in the warehouse are instantly reflected whenever product stock is locked for delivery.
Reward your returning customers with loyalty and membership programs, and use offers and discounts to boost customer satisfaction and ensure loyalty towards your brand.
CROSS AND UP-SELLING
Incorporate customer intelligence to make smarter sales decisions with regards to your customers. Use our retail CRM to cross-sell and up-sell your products to provide them the best value.
How the retail management can deliver more product sales?
Successful retail operations consist of multiple ongoing operations. This involves sales tracking, sales management, order management, distribution and demand predictions.
It’s difficult to manually manage these different concurrent processes.
Best Retail CRM helps you combine and streamline these different aspects of your retail activities. A retail operations management CRM automates updates about the different ongoing activities in the field. This gives a centralized way of managing your retail operations.
A Retail CRM solution helps you fulfill the following objectives.
1. Eliminate confusion within the distribution process
2. Gain better visibility for your products among various POS.
3. Manage information concerning previous orders in a single platform
4. Mobility-first platform to manage all the orders.
By having a well-implemented retail management system, you can automate accelerated processes and create records of all your orders in a single system.