RETAIL CUSTOMER SUPPORT

Retail Customer Support Software

CONTRACTS AND LICENSES

Easily manage contracts and licenses with your manufacturers and distributors, and keep a tab on your renewals and lapses through customized dashboards.

PRODUCT WARRANTIES

Help your customers deal with defective or sub-standard products with product warranties – keep a record of their purchases and resolve exchanges smoothly.

SPEEDY SUPPORT

Provide confirmation emails and estimated delivery dates for each placed order. A knowledge base and community forum in the customer support software allows issue resolution to be swift and collaborative.

SELF-SERVICE PORTAL

Establish a self-service portal and let your customers help themselves on any product issues. Reduce your customer service load and keep your customers satisfied.

COMPLAINT MANAGEMENT

With automated responses inside our retail service software, always keep your customers in the loop while your support team handles exchanges and return claims with maximum efficiency.