Easily manage contracts and licenses with your manufacturers and distributors, and keep a tab on your renewals and lapses through customized dashboards.
Help your customers deal with defective or sub-standard products with product warranties – keep a record of their purchases and resolve exchanges smoothly.
Provide confirmation emails and estimated delivery dates for each placed order. A knowledge base and community forum in the customer support software allows issue resolution to be swift and collaborative.
Establish a self-service portal and let your customers help themselves on any product issues. Reduce your customer service load and keep your customers satisfied.
With automated responses inside our retail service software, always keep your customers in the loop while your support team handles exchanges and return claims with maximum efficiency.
How to build strong relationships with your retail buyers?
Today, all retail stores should think beyond just being a ‘one-time purchase’ option and strive to establish a long-term relationship with the customers. A successful retail shop would be able to build customer loyalty and a robust support system to resolve customer issues.
Kapture’s retail customer service software lets you handle all these relationships through a single cloud-based platform.
1. Manage all the refund and replacement issues through a cloud-based retail customer service platform.
2. A retail customer support system improves your complaint resolution time. This delivers all-around happy customers.
3. Start managing a connected network of retail stores through a single kapture Retail CRM platform. Now you can recognize the retail POS that sold a particular product to the customer.
4. Kapture retail customer support system offers an inbuilt module that allows you to offer AMC packages to clients. This helps you develop an AMC package to the competition.
5. Manage your entire customer contact database within retail customer support software. This allows you to run segmented email/SMS campaigns based on actual customer preferences.
All in all, Kapture’s retail customer support system helps you build customer relationships that will procure you more sales.