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Retail Customer Support Software

Retail Customer Support Software
  • CONTRACTS AND LICENSES
  • Easily manage contracts and licenses with your manufacturers and distributors, and keep a tab on your renewals and lapses through customized dashboards.

  • PRODUCT WARRANTIES
  • Help your customers deal with defective or sub-standard products with product warranties – keep a record of their purchases and resolve exchanges smoothly.

  • SPEEDY SUPPORT
  • Provide confirmation emails and estimated delivery dates for each placed order. A knowledge base and community forum in the customer support software allows issue resolution to be swift and collaborative.

  • SELF-SERVICE PORTAL
  • Establish a self-service portal and let your customers help themselves on any product issues. Reduce your customer service load and keep your customers satisfied.

  • COMPLAINT MANAGEMENT
  • With automated responses inside our retail service software, always keep your customers in the loop while your support team handles exchanges and return claims with maximum efficiency.

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