An intelligent ticket management system open source that simplifies even the complex of workflows.
Empower your agents to provide instant resolutions to FAQs with the help of automated responses.
Let agents provide responses drawn from context. Kapture’s machine learning capabilities help draw a comprehensive background of the query being addressed.
Turn complaints and queries into delightful customer experiences through our centralised dashboard that consolidates all incoming tickets and segregates them as per priority to auto-assign to the right department.
Kapture integrates with over 1000+ ready-to-use APIs inclusive logistics partners, E-commerce platforms like Shopify, WooCommerce, Unicommerce, Magento, cloud-telephony sources such as Ozonetel, Knowlarity, Exotel and others.
View key performance metrics and create reports in 500+ formats through Kapture’s online ticket management system.
With the help of Kapture CRM, we were able to categorize the different queries, assign tasks to the
designated solution experts in the organization, streamline requests flowing in from multiple channels,
and track conversation history.
Responding to all kinds of queries became extremely easy because of the organized knowledge base made available by Kapture CRM. A sudden switch to a complete work-from-home model was possible only because customer service processes were backed up by Kapture CRM