Take Advantage of Service CRM Features to Improve Efficiency of Customer Support

Kapture uses its smart features to ensure that customer relations are consistently improving

Ticketing

Track, assign and strategize effectively with real time lead management.

Tickets Assign to the Agents
Auto Assign

Tickets are automatically assigned to the available agents.

SLAs and Escalations
SLAs & Escalations

Set response time according to SLA Policies and the Escalation matrix assures that every ticket is unattended.

Response Templates
Response templates

Set Predefined templates for common quires.

Tickets Solving from Social Media
Social media

Convert comments, quires and messages from social media into tickets and solve them.

Multi Channel

Tickets from multiple sources can be easily accessed by agents
in one dashboard and provide quicker solutions.

Email, Call/Phone and Chat Dashboard
Email, Call/Phone and Chat

Consolidate queries or tickets and provide solutions for all in one unified dashboard.

Social Media Platforms and Website Enquiries
Social Media and Website

Converts comments, messages and tweets into queries from all your social media platforms and also gather enquiries from website.

Customer Platforms 360 service
Customer 360

Access your customer information like name, phone number, address, email, interactions and purchase history.

Agents and call tracker

Track agents and calls made by them while
strategizing to maximize quality of customer support efficiently.

Performance data Enquiries
Performance Data

Track the performance of all your employees and hold them accountable to high standards.

Interactions History Enquiries
Interactions History

Automatically record all the calls and interactions made by your agents to assess the agents performance.

Shift Roster API Enquiries
Shift Roster

Schedule and manage shifts of the employees to improve efficiency and workflow.

Knowledge Base

An accessible database can help you
create FAQs as well as training future employees.

Self Service Enquiries
Self Service

A self-service feature lets customers handle similar queries themselves.

Interactive Platforms Flow Chart Enquiries
Interactive Flow Chart

Create customized flow charts to let agents handle complex queries.

Content Collaboration API Enquiries
Content Collaboration

Create a database of articles, FAQs, blogs and train employees better.

Integrations

Use smart API integrations for a smarter business.

Cloud Telephony API Enquiries
Cloud Telephony

Integrate Cloud Telephony API and answer, record & call all through the dashboard.

Logistics Partner API Enquiries
Logistics Partner

Integrate with your logistical partners to provide real time updates to your agents.

API Integration features
API’s

Over 500+ API integration to making a business run smooth and fast.

Third Platforms Party Portal Enquiries
Third Party Portal

Works seamlessly with existing third party services.

Reporting

With customized reports and customizable
parameters, make your business more accountable and efficient.

Build Platforms Custom Reports Enquiries
Build Custom Reports

Get valuable Insights of every day sales activity with customized parameters.

Share Report
Share Reports

Share reports in different file formats and keep your teams updated with periodic reports to assist them in strategizing.

Advanced Analytics Report Software
Advanced Analytics Reports

Get detailed reports about all your business operations to gain valuable insights.