Defragment complaints and issues brought up by your physicians and patients by storing them in a single, central service repository in the pharmaceutical CRM software.
Get the right people working on every individual service request in order to reduce turn-around times (TATs) and ensure that resolution is effective.
Make it easier for your relationship managers to interact with chemists and physicians during clinical visits with an always-online and extensive knowledge base.
With escalations and alerts, impart accountability to your departmental teams and maintain a top-notch pharmaceutical support with minimal opportunities for service requests.