An order management system (OMS) is a digital tool for managing an order's workflow. It keeps track of all data and processes, such as order entry, inventory management, fulfillment, and customer care. Both the company and the customer benefit from the insights provided by an OMS.
Equip your sales representatives with cutting-edge order creation tools, which may add new orders even while on the road. With fewer back-and-forths between executives and managers, Kapture minimizes the time taken to complete a customer's order.
Kapture can delegate an order to the authorized personnel automatically through machine learning use cases. It allows managers to verify each one with a simple tap. Improve data sharing among your teams so that leads may be transitioned into customers rapidly.
Yield valuable information including customer profiles, purchase history, order management, and follow-up dates by storing your order information in Kapture's One Suite.
Browse a customer's order timeline and payment history, as well as identify key information such as the product purchased, inventory levels, and payment records. Examine past orders and learn about your consumers' purchasing habits to improve your services.
Notify customers, salespeople, and finance departments about order deliveries while keeping an eye on the shipment's progress. Once the customer has received the product, your employees can begin follow-up actions.
Keep track of, manage, and remain informed about inventory levels at all times. With a single tap on the phone, your agent can manage and update inventory details.
Account managers who are committed to ensuring that all of your questions and problems are answered after implementation. This distinguishes us from the rest of the pack.
It can take a long time to sign in to various accounts of different social channels to track orders and acquire their details. Kapture works closely with all third parties to bring everything together in one place with a powerful and enhanced omnichannel.
Without leaving the current window, start a communication with a third party concerning the customer's order. Maintain a constant connection with the ticket.
These systems are built to be user-friendly and to integrate with other solutions in order to automate the order management process, making it feasible with the following features:
For a more efficient procedure, Kapture enables a sophisticated and smooth interaction with any third-party software and displays everything on a consolidated dashboard.
There is no limit on how many agents you may deploy.