Facilitate Speedy Resolutions Using Omni Channel CRM Software

A unified dashboard consolidates email, chat, call and social media tickets

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Omni Channel Support

Kapture multi-channel customer support integration helps you focus on the customers conversations, enabling you provide exceptional customer service through each and every customer support channel.

Phone Support

Phone support is one of the primary mediums of getting in touch with the businesses for their customers across the globe. Kaptures Service CRM solution enables you to:

  • Integrate your calls by setting a cloud-based telephonic number.
  • Take, record, and easily track calls with customer phone support.
  • Real-time call recordings allow you to measure your phone support agents productivity.
Streamlined Email Support

Integrate multiple email accounts with Kapture like Yahoo, Gmail, Outlook, etc. and have the entire thread of conversation with all explicit details in one inbox.

Categorize your emails into different folders and segregate the conversation team wise. Set priorities for your email ticketing based on their severity status like High, Medium, and Low. This helps the agents to cater to tickets which requires their immediate attention. You can also auto-allocate email tickets department wise. For instance, email tickets with specific keywords like invoice can be auto-allocated to the finance team. Set auto-response, escalate on different levels if a ticket is unattended and crosses a set period of time. Send customized emails from Kaptures pre-defined email inventory and make your customers feel special.

  • Redirect VIP clients to Top Level Management
  • Predefine levels of email escalation.
  • Set auto-response and let your customers know that you care.
  • Merge multiple tickets with same issue into one thread.
  • Prioritize your email tickets based on their severity status like High, Medium, and Low.
  • Auto-allocate email tickets department wise.
Social Media Support

Kapture CRM fetches conversations from social media platforms to on inbox, making it easier for your agents to engage with your customers on different social channels.

Efficiently manage customer feedback and reviews through social support.

View and respond to tweets, posts and messages from Kapture CRM.

Live Chat

Increase your teams productivity with Kaptures AI powered chat solution. Set automated responses to common queries, optimize resolution time, and create faster query resolution. Assign or allocate multiple tickets to one agent and let the AI deal with the generic tickets while the agent is resolving the high priority tickets.

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