Remote sales teams have real-time access to all the information - account history, promotional materials, product & payment details.
Kapture’s efficient lead management system enables supervisors to distribute leads among sales reps based on real-time customer requirement and location. Further, your sales reps can also add new leads, on the go through mobile app.
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Schedule meetings and reallocate leads to the next available on filed sales representative, over the mobile CRM app.
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Always be on time and never miss a client meeting/follow-up! Kapture’s mobile app helps you set pre-notification reminders so you are on time.
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Sales reps can access every customer data even on-field - previous orders, payment history, ongoing transactions and other details.
Learn MoreGet real-time sales updates and key analytics on your smartphone from anywhere using Kapture’s mobile CRM app.
Give your customers only the best kind of support. Allow your agents to access real-time data while out on the field so that customer requests can be handled efficiently.
Organize your ticketing process by automatically allocating tasks to service agents or engineers. Agents can view tickets assigned to them from anywhere, using their smartphones.
Manage and monitor warranty lifecycle from the field. Agents can take a look at each product’s warranty status, terms & conditions, servicing policies, and more.
Agents can complete service tasks in an organized manner by filtering and resolving tickets based on their priority level.
With Kapture mobile app, service engineers will be able to check spare part stock even from the customer location. Enable them to raise order requests to replace spare parts if they are unavailable.
Agents can add notes about the service task while disposing of the ticket. Your team will be able to gain a deeper understanding of the issue, and service customers even better next time.
Kapture uses GPS tracking system to track agents when they are out on the field. Agents “check-in” when they arrive at the customer location, and then “check-out” once the visit is concluded.
Sales reps can view assigned leads on the mobile app along with allied details - contact, address, enquiries and can even add new leads through the mobile app, place new orders for customers and so much more!
Stay ahead of the curve and create weekly/monthly customer visit plans for a better comprehension of tasks. Reps can schedule meetings and create additional follow-ups with customers, whenever required.
Glance at all the meetings that your agents attend in a day. Also, keep a track of the agent’s location when the mobile device enters or leaves the client-service area.
Sales reps can check-in and check-out only while entering/exiting the prospects location.
Access your customer’s payment history from anywhere and at any time. Our app helps you update the payment status, inform clients about pending payments, punch-in bank details and so much more.
Agents can upload photographs while on-field. Images of documents/products/on-field situations can be shared with team leads, for increased authenticity.
Seal more deals by equipping agents with the right marketing tools. Product catalogues and brochures can be easily accessed on the app and shared while being remote.
Sales reps can easily mark their attendance on the app and team leads can monitor the same.
Agents can use the mobile CRM tool to log and categorize on-field expenses for reimbursement. Further, Kapture also allows for expense inventory on the app.
We received an average of 12,000 queries per month in the form of calls and emails and Kapture helped make it seem as though there weren’t as many; as managing, prioritising and resolving tickets on a single application helped our team increase our first-call resolutions and improved our average TAT– which has now decreased to just 20 minutes from more than an hour!
PHILIPPINES :
Five E-Com Center Building,
Mall of Asia Complex
405-407 Pacific Dr
1300 Metro Manila
