With Kapture's booking and reservation management, managing multiple bookings has never been easier. It’s a platform where you can:
Automate bookings through numerous channels, such as the website, phone calls, emails, chats, marketing, social media, and more, all from one centralized dashboard, and impress your customers.
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Synchronize with local travel agencies and partners to obtain a comprehensive view of the business from each partner. Deep integrations with the online hotel management system provide the power.
With simple web integration, you can easily funnel all website inquiries into a single inbox and see which inquiry form on your website is the most popular, as well as which campaigns are producing the most inquiries.
Billboard and print media calls can be simply combined and coordinated into a unified inbox with comprehensive call recordings and status. Follow the results of your offline marketing campaigns from beginning to end.
Drive calls and emails directly into your inbox from your sales ids and toll-free numbers and see the standings of each lead/inquiry in real-time. Integrate seamlessly with your cloud telephony partners.
To gain a broad view of your social media endeavors, gather all your Facebook, Twitter, and other social media inquiries in one location.
Banquet reservations can be tough to make. Kapture's Hotel CRM is an excellent answer to this issue.
You can control:
Through a single dashboard, you can manage:
Manage corporate bookings vs. single bookings and room occupancy to a single mailbox and stay up to date on each guest's interaction for a trouble-free reservation and network of support. When a reservation is made for a room, permit room occupancy as available.
The Hotel CRM feature of Kapture CRM helps to minimize duplicate bookings by ensuring that a reserved room does not appear on the hotel's page or on a partner's website.
The contact manager in Kapture allows you to categorize and classify your visitors as individuals, agents, or corporate entities, as well as recognize your high-value customers. Maintain a single system of all your guests' information and effortlessly exchange guest preferences across different parameters so that your guests have a consistent experience.
All inquiries from various platforms should be consolidated into a single dashboard. Evaluate the sources in-depth, as well as their current condition, to quickly assign and address questions. Kapture uses a clever keyword filtration system to separate tickets based on the type of inquiry. There will be no misplaced tickets this way, so you won't have to worry about them.
Impress your customers with amazing room views and amenity upsells, all while considering their preferences. From your dashboard, you can see any upsells that have been added to single or corporate bookings. While exceeding guests' expectations, inform your employees about these cross-sell through internal collaboration.
PHILIPPINES :
Five E-Com Center Building,
Mall of Asia Complex
405-407 Pacific Dr
1300 Metro Manila
