Employ the Best Enterprise CRM Software
Solutions to Handel Large Amounts of Data

Overview

When a company functions with large amounts of data without a system in place to automate key tasks along with actionable reports – processes can become chaotic. Kapture’s CRM for large enterprises helps company’s process important data like incoming leads and support tickets through a unified dashboard.

overview

Scale Your Business with Smart
Analytics Driven Tools on a Unified Dashboard

task-automation

Task Automation

For enterprises it’s quintessential to keep the track of everything so no important lead/customer/info is missing out. Kapture’s smart dashboard helps you automate your tasks, giving you more time to focus on your customers.

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Central Data Repository

Deploying a CRM system from the beginning ensures all data is stored and categorized properly right from the start. It helps you create business processes for your core team and develops a habit within the company to be more process driven.

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API Integration

Kapture’s 500+ ready-to-use API integrations can be integrated with your existing systems saving your time to manually configure and integrate. Kapture can be seamlessly integrated with Google calendar, MailChimp, Trello, Shopify, and many more platforms.

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KapDrive

As enterprises have a large data to sort and store, sometimes it become quite a challenge to segregate the data and store it in just one platform. Kapture’s KapDrive helps you do that. Save all of your data to KapDrive and access it anytime your team wants. Assign team wise or project wise access to your team members.

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Custom Workflow

Streamline your business operations through a custom workflow. Run all the operations through Kapture’s unified dashboard and customize your entire workflow – just like that. From automating sales and customer support through smart auto ticketing to seamlessly integrating your online and offline marketing channels into a central CRM, Kapture helps you achieve your business goals through a single software.

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Reports

In an enterprise it’s difficult to keep track of everything especially when it comes to your teams, business, projects, etc. Dig out department specific reports and reduce waiting time for email reports, spreadsheets, or phone calls with Kapture’s 500+ report formats.

One Dashboard, Multiple Operations

Sales CRM

The Sales CRM helps companies receive prospect enquiries through phone calls, Email, website, live chat, related portals, Social Media into a central Dashboard. The Cloud Sales CRM facilitates an easier way to meet your customer commitments helping you turbocharge your sales force. Learn more.

sales crm
Knowledge Management System

Built for enterprises and large businesses, Kapture’s Knowledge Management System is an excellent platform where your teams/departments can learn about your products/offerings/services in detail. Give your entire team or specific department of specific branch instant updates, announcements, news, or notifications on the move. The agents can refer to FAQ’s guides, discussion forums, interactive flow charts, etc. all from one pool of information – Knowledge Management System.

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Ticket Management System

Kapture’s ticketing management solution helps you streamline operations by giving you all the information you need right on your screen to solve tickets faster and easier. Efficiently manage a large volume of generated tickets and assign them as per the departments and priority. Automatically segregate your tickets and label them as hot, warm, and cold and assign a dedicated time to resolve the tickets as per the labels.

ticket management
Chat System

Increase your teams’ productivity by automating and customizing your chat templates. Kapture’s AI auto-responds to a large volume of chats creating faster respond time. Teams can collaborate internally, raise and classify chat tickets based on priority, and assign them with an escalation matrix. Because it’s Plug ‘N’ Play, it can be easily integrated to your existing systems and help you connect easily.

chat system
Contact Center Management

Efficiently manage a large volume of both inbound and outbound calls through Kapture’s Contact Center Management. Easily assign, manage, and monitor the performance of your agent and the entire team by tracking key metrics. Explore the rich features of Kapture’s Contact Center Management like Multilevel IVR, excellent heavy call routing capabilities, SLA measurement, report metrics, agent/team shift management, cloud telephony integration and much more and see everything right on your dashboard.

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Email Ticketing

Kapture’s Service CRM for small businesses ensures all your email queries come into a central dashboard from where your agents can reply, view past history, check customer information and previous tickets. You can also send automated emailers, attachments, images, feedback forms depending on your interaction with the customer.

email ticketing
Chat Management

The Live chat software lets you view chat tickets and email tickets with access auto reply templates that can be used to begin a conversation. The chat system can easily be integrated into YOUR website with a simple AII integration.

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API's and Integrations

You can easily integrate the CRM into platforms like google calendar, mailchimp shopify and much more with our ready to use API’S.

APIs and Integrations
Social Media Ticketing

If you receive complaints on social channels they will be delivered straight into your CRM inbox. You can then respond to these social media tickets from the system itself without logging in every time.

social media ticket
Reports

Over 500+ reports are available to you. With a few clicks you can generate reports on sales and service productivity. This can help you measure your service levels, sales target versus achievement, ticket status and much more.

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FAQ's

Every business have special requirements with different processes. Kapture’s CRM solution for enterprises are highly customizable and can be integrated to your existing systems so your teams can start using it as soon as you kickstart.
Kapture CRM enterprise solutions can be used by end number of people. We have a standard price-per-user model for teams that increase at a rapid pace.
Sales team’s most useful aspects lie in data enrichment capabilities. Kapture helps in automatically filling in the basic company details, fetched from the database. As large database is quite complex to handle, Kapture provides all the info right on your dashboard with multiple tools like reports, lead management, omni channel support, daily plans, payments & quotations, etc. which makes Kapture an ideal CRM for sales teams.