The Sales CRM helps companies receive prospect enquiries through phone calls, Email, website, live chat, related portals, Social Media into a central Dashboard. The Cloud Sales CRM facilitates an easier way to meet your customer commitments helping you turbocharge your sales force. Learn more.
Knowledge Management System
Built for enterprises and large businesses, Kapture’s Knowledge Management System is an excellent platform where your teams/departments can learn about your products/offerings/services in detail. Give your entire team or specific department of specific branch instant updates, announcements, news, or notifications on the move. The agents can refer to FAQ’s guides, discussion forums, interactive flow charts, etc. all from one pool of information – Knowledge Management System.
Ticket Management System
Kapture’s ticketing management solution helps you streamline operations by giving you all the information you need right on your screen to solve tickets faster and easier. Efficiently manage a large volume of generated tickets and assign them as per the departments and priority. Automatically segregate your tickets and label them as hot, warm, and cold and assign a dedicated time to resolve the tickets as per the labels.
Increase your teams’ productivity by automating and customizing your chat templates. Kapture’s AI auto-responds to a large volume of chats creating faster respond time. Teams can collaborate internally, raise and classify chat tickets based on priority, and assign them with an escalation matrix. Because it’s Plug ‘N’ Play, it can be easily integrated to your existing systems and help you connect easily.
Contact Center Management
Efficiently manage a large volume of both inbound and outbound calls through Kapture’s Contact Center Management. Easily assign, manage, and monitor the performance of your agent and the entire team by tracking key metrics. Explore the rich features of Kapture’s Contact Center Management like Multilevel IVR, excellent heavy call routing capabilities, SLA measurement, report metrics, agent/team shift management, cloud telephony integration and much more and see everything right on your dashboard.