Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents to your helpdesk is a daunting task with a...
Don’t Break Up with Your Customers, Use a Multi-channel Helpdesk Support Software
Why should companies use a Multichannel Helpdesk System? A survey by Microsoft recently saw that “ 72% of customers expect support agents to know...
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