How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers criticize your product on...
Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service is not just an option; but a mandatory way of life. Across the globe,...
Tips To Deal With Customer Complaints Effectively
When it comes to the customer service industry there is no such thing as being perfect. You might have your A-game when it...
The Future of Customer Service Support Software and Why Your Business Should Care
Prioritizing customer experience has a direct impact on a brands image. American Express carried out a survey among customers, asking them “What could an...
5 Reasons Why A Service CRM Is A Must Have For Electronics And Appliance Businesses
The overpowering effect of great customer service was recently discovered when a study by American Express stated the “Close to 77% of customers were...
How To Maximize E-Commerce Customer Service
In the past few years, we have witnessed an unprecedented rise in the adoption of mobile in e-commerce transactions, customer service, and businesses. In...
Biggest Challenges in Delivering Top Class Customer Service
The quality of customer service is the foremost cause of concern for most brands. When 55% of consumers say easy access to support and...
CRM for local business – Help your local shopkeeper build lasting customer relationships
With the steady rise of consumerism, an increasing number of organizations are modifying their approach, making their business more customer-friendly. It’s now common knowledge...
Customer Relationship Management: What Does It Mean For Hospitality Sector?
The hospitality industry is encountering growing globalization and competition, particularly the wing of luxury and destination hotels. Successfully building brand loyalty and maintaining long-term...
A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman
Wonder Woman, or as I like to call her, “Wonderful.” A beautiful soul with the power of a beast is what sets her apart...
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