With the explosion of the internet, online businesses are raging. New products that solve problems are the name of the game. E-commerce companies are now on their way to transforming the buying experience on a daily basis.
Keeping this new trend in mind, Kapture CRM rolls out a new feature where Magento powered store owners can use the Power of API’S to integrate the cloud-based CRM into their store to help them manage their service and support operations on a unified dashboard.
Here’s how Kapture CRM personalizes the e comm store experience;
1 – Orders once placed on a Magento store flow directly into Kapture CRM.
2 – As soon as a customer profile is created, the order status along with shipment tracking information is also seen on the dashboard against specific customer orders.
3 – In the case of an abandoned cart, the customer profile is turned into a lead to allow store owners to create an email nurturing sequence to encourage purchases.
4 – The ticketing module, once integrated into the website forms, can begin receiving support tickets straight into the dashboard.
The integration can now allow store owners to focus all their energies on a single dashboard helping them automate the processes of service and support with Kapture CRM.