Connect better with your Customers through Kapture-WhatsApp integration
With over 1.3 billion active users, WhatsApp has transformed global communication over the past few years. In addition to interacting with friends and family,...
Efficiently move your Customer Support Operations to a Work from Home Set up
In light of the global outbreak of Coronavirus, many businesses across the world are choosing to manage their operations remotely. Hundreds of organizations based...
Why Omni-channel Support Is Key to Delivering the Best Customer Service
As consumers, we have access to multiple channels and platforms that help us connect with the world without any hassle, in a matter of...
5 Innovative Features of Helpdesk Software That You Need in 2020
A Customer Relationship Management (CRM) software or a helpdesk helps businesses manage customer support operations without any hassle. A helpdesk is a central point...
5 live chat tips that can help boost your business
With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has become a major trend in sales, customer support and...
Self-Service Tool to Improve your Customer Support Operations
Having a self-service portal can allow your customers to complete certain tasks by themselves. This includes them requesting for new services, editing their current...
Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.”...
Learn How a Call Centre Management Software can Help your Business
Despite the presence of many communication channels, most people prefer the good old way of calling up a customer support center to have their...
I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a key to keeping your customers happy? Yes, you read that right. Resolving and closing...
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