5 Essential Features that a Ticket Management Software Should Have
A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer support saw a 91% increase in their one-year customer...
A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer support saw a 91% increase in their one-year customer...
Large Enterprises that made a shift to CRM solutions saw a 47% increase in their customer retention rates. In fact, the ability to gain...
The overpowering effect of great customer service was recently discovered when a study by American Express stated the “Close to 77% of customers were...
Kapture CRM’s integration with Oracle’s Business suite was created to offer a 360-degree cloud data sync for businesses looking to get instant access to...
Kapture’s FMCG CRM has been powering manufacturers with an inventory, sales and service management software that helps these companies track distributors, warehouses and retailers...
Excellent customer support that which boggles the minds of the end user on how awesome his experience was with the agent is a journey...
What is A Sales Workflow? Sales workflow commence as soon as a lead enters your pipeline – it could be a manually generated lead...
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