5 Essential Features that a Ticket Management Software Should Have
A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer support saw a 91% increase in their one-year customer...
The Ultimate Guide To Why A Large Enterprise Should Switch To A CRM
Large Enterprises that made a shift to CRM solutions saw a 47% increase in their customer retention rates. In fact, the ability to gain...
5 Reasons Why A Service CRM Is A Must Have For Electronics And Appliance Businesses
The overpowering effect of great customer service was recently discovered when a study by American Express stated the “Close to 77% of customers were...
An Easy Way to Sync Kapture CRM With Your Oracle Account
Kapture CRM’s integration with Oracle’s Business suite was created to offer a 360-degree cloud data sync for businesses looking to get instant access to...
FMCG Manufacturers Can Now Easily Track the Freshness of Retail Stock with Kapture’s Mobile CRM
Kapture’s FMCG CRM has been powering manufacturers with an inventory, sales and service management software that helps these companies track distributors, warehouses and retailers...
3 Things You Can Do to Improve C.S.A.T Scores Like A Boss
Excellent customer support that which boggles the minds of the end user on how awesome his experience was with the agent is a journey...
5 Crucial Elements Of An Automated Sales Workflow
What is A Sales Workflow? Sales workflow commence as soon as a lead enters your pipeline – it could be a manually generated lead...
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