Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
5 of the Best Affordable Call Center Headsets in the Market
“There is only one boss. The customer―and he can fire everybody in the company from the chairman on down, simply by spending his money...
Trick or Treat – Gotta Catch All Those Leads This Halloween
It’s Halloween and it is time to go trick or treating and our favourite candy be nothing less than some piping hot leads. But...
Kapture’s New Feature Powers Disposition of Field Tickets Based on Situations
Kapture CRM introduces a new feature that helps powers disposition of field tickets based on situations like availability of spare parts, unavailable customers, internal...
The Key to Crafting Profitable Sales Funnels
Sales funnels are the ultimate way to guide cold traffic down a hole of value-driven bites of faith at the end of which your...
Sales Tracking – the Most Effective Way to Close More Deals
As a company’s lead pool grows, a salesman would notice a segmented pattern of purchase behaviour. The salesman would notice that a certain percentage...
How to Avoid Customer Churn with Life Time Value Optimization Strategies that Keep Your Funnels Filling Up with Qualified Prospects
To successfully market a product one must focus his message towards the customers' basal ganglia, an area of the brain associated with involuntary actions..
Detailed Order History Generated the Minute Purchases Are Made – What’s New at Kapture
Keeping track of order history has never been easier. Kapture’s newest offering turns every interaction that customers have with your business into a...
The Inner Game of Cold Calling
When a prospects slam the phone down and leave you questioning the reason for existence, you just need to adhere to a single mantra...
The Future of Customer Service Support Software and Why Your Business Should Care
Prioritizing customer experience has a direct impact on a brands image. American Express carried out a survey among customers, asking them “What could an...
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