Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
“There is only one boss. The customer―and he can fire everybody in the company from the chairman on down, simply by spending his money...
It’s Halloween and it is time to go trick or treating and our favourite candy be nothing less than some piping hot leads. But...
Kapture CRM introduces a new feature that helps powers disposition of field tickets based on situations like availability of spare parts, unavailable customers, internal...
Sales funnels are the ultimate way to guide cold traffic down a hole of value-driven bites of faith at the end of which your...
As a company’s lead pool grows, a salesman would notice a segmented pattern of purchase behaviour. The salesman would notice that a certain percentage...
To successfully market a product one must focus his message towards the customers' basal ganglia, an area of the brain associated with involuntary actions..
Keeping track of order history has never been easier. Kapture’s newest offering turns every interaction that customers have with your business into a...
When a prospects slam the phone down and leave you questioning the reason for existence, you just need to adhere to a single mantra...
Prioritizing customer experience has a direct impact on a brands image. American Express carried out a survey among customers, asking them “What could an...
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