How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers criticize your product on...
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers criticize your product on...
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
A study recently found that 50% of customers decided to switch brands because the latter offered them superior customer service. With the pandemic raging...
Kapture CRM introduces a new element to its chat module. The live chat Software feature has now been equipped with a machine learning driven...
As you look at your goals for 2020, you find yourself standing at the gates of a new decade. Customers now expect companies to...
A study by Forrester found that 80% of customers across multiple industries prefer self-serve usage and 60% of them prefer to use forums to...
A support agent may need to be well versed in product know how – he must be a specialty. A Learning Management System lets...
“The Psychology of Telephone “On Hold Programming” by Dr Jim Will found that The Perceived wait time could frustrate a caller if he feels...
The personification of computers to achieve human interests is nothing new. Right from R2d2 in Star Wars to the Terminator – we’ve seen extreme...
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps agents create fresh tickets within existing threads when queries...
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