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Customer Insight

How Hold Music Influences Contact Center Callers

The next time a customer contacts your call center, make sure he/she is greeted with soothing, quality music rather than annoying promotional messages or plain-dead silence. Improving the support experience is the only way to guarantee customer satisfaction remains at an all-time high. What better way to seal trust in your business than with hand-picked on-hold music for your call center. Find out how Music will bring in higher CSAT ratings for your Contact Center in this Infographic...

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Customer Insight

Effective Call Center Management During Festive Season

Chaos ensues in Call Centers during festive seasons every year when phones ring off the hook and customer service agents are unable to adhere to good customer service during peak hours. Don’t keep callers waiting this Diwali. Grant your Customer Service Agents the gift of a Call Center Management Software and you can rest assured that the festivities will be smooth sailing for your Business. For more Information, check out this Infographic...

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Customer Insight

Kapture CRM – Field Force Automation

Gone are the days of tedious field team management. Equipped with Kapture CRM’s advanced tool for service and sales automation, tracking your representatives will now be effortless. Field Force Automation results in successful meetings while considerably reducing costs...

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Customer Insight

How Are The Millennials Spending On E-Commerce? Here Is A Quick Survey & Insights

Traditionally, the e-commerce spending trends have baffled both marketers and e-commerce portal owners. Among the different audience demographics, the millennials (age group of 20-37) demand the most attention and boast of the largest share of disposable income. They are best placed to explore the digital world of e-commerce and buy online. Here is a quick online shopping survey about what draws millennial shoppers. Our survey correspondents exclusively consisted of millennials between the age group of 23-40 years….

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