SALES AUTOMATION

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Achieving long-term sales success in hospitality requires smarter internal collaborations and better customer interactions on a daily basis. Kapture’s online enquiry management system for hotels combines powerful lead monitoring and sales force automation to improve the way you manage incoming enquiries. This helps you organize and streamline all your sales operations and decisions on a single platform.

Kapture enquiry management software helps you exceed your customer expectations and kick start a satisfied customer stay. Now everything you need to bring-in more customers under one platform!

BUILD CLEAR SALES HIERARCHIES

Manage your regional, national and property-level sales teams with a hierarchy-based matrix. Set each employee’s discount limit that they can provide to a customer on an order. The CRM can automatically block orders that surpass the limit, effectively letting you monitor each employee’s field performance.

SET EMPLOYEE PRODUCTIVITY TARGETS

Set down targets for your sales team – new prospects generated, meetings done, calls made – and view how many planned events were actually arranged on a given day. Measure your employees’ performance in real-time and identify the key performers of your sales team.
KAPTURE SALES-FORCE-AUTOMATION
KAPTURE SALES AUTOMATION

SIMPLIFY YOUR MAIL COMMUNICATIONS

Kapture can be used as your primary email management platform to create email templates for responding to your operators and corporate – rate plans, custom itineraries, thank you responses, etc. Improve your internal team communications and data sharing to boost the overall business productivity.

MEETINGS – FOLLOW-UPS – NOTIFICATIONS – REMINDERS

Create a meeting calendar for your field representatives by appropriately positioning the prospects in their routes. Set due dates for your sales activities like follow-ups on calls, mails, and meetings. The mobile CRM app for hotels can also deliver reminders and escalate the meetings if left unattended.

BETTER DIRECT SALES THROUGH MOBILE APP

Kapture’s hotel lead management tools lets you access important information on-the-go and from the customer location. Also start showcasing your hotel inventory to the customers with in-depth property details. The GPS tracking lets you view your team’s real-time location and check their progress against the assigned plans.

ACCESS INVENTORY DATA

With Kapture CRM, your sales team can access key information, such as room type, images of the room, rate plans from their smartphone. The product catalogue can also consist of information on banquets – weddings, conferences and meetings – along with their respective images and occupancy capacity.

CREATE CUSTOM RATE PLANS

Generate custom rate plans with convenient drop-down options for property locations, room type, minimum bookings per month, rack rates, group rates, corporate rates, etc. Provide multiple travel options to your customers by sending them relevant rate plans with a single click. You can also create differentiated pricing strategies for them on the basis of their past purchases, booking volume and your available sales mix.
KAPTURE INVENTORY-AND-PMS-INTEGRATION