REPORTS AND ANALYTICS

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Get access to more than 350 in-built reports, along with a custom report engine that lets you create your own reports with personalized metrics. With a unified dashboard, view your business progress at a simple glance.

KEY ACCOUNT REPORTS

Generate account-specific reports that deliver actionable insight into your key customer accounts. View your top-performing accounts and their future business potential. Inspect which of your customers have consistent bookings and who are making timely payments or delivering payments past their due date.

BOOKING CHANNELS REPORTS

View the performance of all your revenue streams on a single dashboard with Kapture CRM. Accurately gauge your most profitable channel partners by analyzing the incoming reservations and revenue from the online travel agents (OTA) and booking websites, as well as your direct and extranet channels.
Reports-&-Analytics
Reports-&-Analytics

TARGET VS. ACHIEVEMENT REPORTS

With Kapture CRM, set targets for your field representatives and track and compare their performance to recognize your top-performing as well as lagging employees. Some target metrics may include room nights booked, reservations made, average daily rate achieved, revenue per booking, etc.

GRAPHICAL ENQUIRY REPORTS

With Kapture’s CRM for hotels, sort your customer enquiries on the basis of the source, assigned personnel, or a specific room or banquet. View the status of each of your enquiries in real-time – received, pending processing or answered appropriately to the respective customer.

EMPLOYEE PRODUCTIVITY REPORTS

Monitor your field representatives’ productivity on a daily, weekly and monthly basis. With the hotel management CRM, analyze the effective revenue generated from your employees’ bookings and check if they are within the preset discount limits.