TARGET VS. ACHIEVEMENT REPORTS
With Kapture CRM, set targets for your field representatives and track and compare their performance to recognize your top-performing as well as lagging employees. Some target metrics may include room nights booked, reservations made, average daily rate achieved, revenue per booking, etc.
GRAPHICAL ENQUIRY REPORTS
With Kapture’s CRM for hotels, sort your customer enquiries on the basis of the source, assigned personnel, or a specific room or banquet. View the status of each of your enquiries in real-time – received, pending processing or answered appropriately to the respective customer.
EMPLOYEE PRODUCTIVITY REPORTS
Monitor your field representatives’ productivity on a daily, weekly and monthly basis. With the hotel management CRM, analyze the effective revenue generated from your employees’ bookings and check if they are within the preset discount limits.